Special Working Conditions : shift and weekend work as required.
Examples of Duties:
Attends selected courses relating to fire emergencies to gain familiarity with the basic functions and missions of the fire department.
Receives formal and on-the-job training in fire communications operation to include fire and emergency services.
Utilizes radio dispatching equipment under actual but controlled conditions.
Receives telephone alarms, complaints, and other requests for fire and medical assistance from the public.
Elicits and summarizes necessary facts, determines preliminary classification of requests, and forwards pertinent information to dispatchers.
Receives data from responding fire officer and enters same into various fire logs and journals.
Operates common office equipment; maintains and updates logs, journals, street maps, water supplies, and other miscellaneous fire bulletins and records.
Prepares individual time sheets.
Minimum Qualification Requirements:
Training and Experience: A combination of education and experience substantially equivalent to:
graduation from high school, and
two (2) years of radio telephone or telephone switchboard operation, dispatching, public contact or clerical/technical supervisory work experience.
Certificate Requirements: Possession of a current Emergency Medical Dispatching (EMD) certificate and a current American Heart Association or American Red Cross Cardio-Pulmonary Resuscitation (CPR) Certificate prior to completion of probationary period.
Examination : The examination consists of a written test that will be administered in Kailua-Kona on Tuesday, September 22, 2015 and in Hilo on Wednesday, September 23, 2015,
Knowledge of: office practices and procedures; filing methods and systems; the purposes and uses of standard office equipment; geography of the island of Hawai’i; principles and techniques in dealing with people.
Ability to: learn departmental rules and regulations, and policies and procedures of the Communications Division; learn pertinent laws and ordinances of the State and County of Hawai’i; learn to operate radio-telephone equipment; communicate clearly and calmly with fire personnel and the general public; make sound decisions under stress conditions; operate standard office equipment; understand and retain oral communications.
Physical Requirements: Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations.
Physical Effort Grouping: Light
Supplemental Information:
Fire Radio Dispatcher I Training
Applicants selected to become a Fire Radio Dispatcher I with the Hawai’i Fire Department will participate in a one-year training period. The goal at the end of the one year training is that the employee will possess a working knowledge of departmental rules, policies and procedures to confidently occupy a dispatcher’s desk to field emergency calls and provide pertinent information.
During the training period, the following academic and performance standards, as specified by the Hawai’i Fire Department, shall apply.
Note-taking is required during all phases of instruction.
Pass weekly written and hands-on testing and skills assessment.
Maintain department standards in departmental protocol, attendance and punctuality.
Successful completion and possession of the Emergency Medical Dispatching (EMD) Certificate by the end of the first six (6) months.
Successful completion and possession of the American Heart Association or American Red Cross Cardio-Pulmonary Resuscitation (CPR) Certificate by the end of the first six (6) months.
Work rotational shifts, inclusive of weekends and holidays.
Work overtime, before or after scheduled shift; at times with little or no advance notice.
Work in a confined, high stress environment with other dispatchers and Fire personnel.
Work on a console with multiple computer monitors and mice, radio system, and telephones.
Ability to receive constructive critique.
Ability to multi-task (performing more than one job-related task at a time) and switch back and forth between tasks.
Ability to comprehend written and verbal instructions. The first six (6) months is a probationary period, which each employee must pass to continue employment.
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