Call Center Service Representative - WellSpace Health - Sacramento, CA


Organization Information:
WellSpace Health is one of Sacramento’s premier non-profit organizations proudly serving the homeless and underserved community of Sacramento for over 40 years. We offer professional services including: high quality primary health care; family planning; women’s health including OB; immunizations; well child care and testing; diagnosis and treatment; addiction treatment; mental health counseling and pediatric dentistry.


We are a leader in integrated care, blending physical health services with our well-known addiction and mental health treatment. We also offer a range of medical products through community partnerships including our T3 Program (Triage, Transport and Treat) that reduces Emergency Room overcrowding and our Interim Care Program (ICP) that reduces medical relapse following hospital discharge. In 2010 we have opened the first pediatric dentist clinic in the Sacramento area for our community.


Summary Statement:
The Receptionist will answer phones, greet clients, schedule appointments, maintain office appearance, and perform various clerical tasks including filing, copying, shredding, etc.


Required Qualifications (Knowledge, Skills, Abilities, Education, Training, and Licensure):


  • High School graduate, some college preferred;

  • Two years related experience preferred;

  • OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job;

  • Good verbal communication skills;

  • Good organizational skills;

  • Good clerical skills;

  • Computer literacy, including Word and Excel; database software experience a plus;

  • Ability to work flexible schedule when needed;

  • Ability to use standard office equipment including phone, fax, copier, computer;

  • Ability to work one evening per week (Birth and Beyond);

  • Knowledge of state funding sources preferred;

  • Bi-lingual capability a plus;

  • A valid California Driver’s license with insurable driving record.

Physical Demands and Work Environment:
The work environment is characteristic of normal office conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet to moderately loud.


The employee may be required to run agency related errands and/or attend off-site meetings; the employee may need to operate, maneuver and/or control a motor vehicle. In performing the driving responsibilities, the driver may sit for long periods. This requires intense concentration, particularly in poor driving conditions. Work may expose incumbent to possible bodily injury and unknown, dangerous, and/or life threatening conditions from regularly operating a motor vehicle.


The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Required experience:



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