As a Financial Customer Service Representative, you will serve as the point of contact for our Agent’s clients. You will have access to the client’s profiles and history in order to fully service the account.
You will serve as an additional leg to the carrier support that is already provided to clients, but under our brand name.
Our FCR’s are an integral part of our business, as our objective is to ensure a seamless client experience across the board for every interaction we have with our clients.
Your “Service with a Smile” attitude helps ensure that we are always answering client’s questions, addressing client’s concerns, and delivering the best solutions based on our product knowledge, client suitability, and our professional expertise!
Requirements
What YOU offer :
High School Diploma/GED
Some college preferred
At least 3 years of remarkable customer service experience, in a combination of phone and face to face environment.
Desire to succeed and advance in your career
Experience using gmail and other google apps is a major plus
Ability to work a flexible schedule (your schedule will be set upon initial hire and you will have the opportunity to elect overtime consideration based on first come first serve and availability)
What you NEED:
High Speed Internet/Computer with Windows 8/10
Dedicated home office space
Noise canceling headset
Our next training class will begin in 2 weeks!
Due to the high volume of anticipated applications, we will only contact candidates whom we fill are potentially best suited for this position.
Benefits
What WE offer:
Full time hourly pay of $17.65/hour
PLUS quarterly bonuses based on achieving targeted client feedback metrics
Paid Overtime opportunities
Company sponsored health insurance
Life Insurance
3RD Level 401K
Opportunities to travel to our headquarters (in Houston, TX) for periodic training and company events
Opportunities for growth and advancement (we promote from within)
Tuition Reimbursement
17 Days Vacation/PTO/Sick Days
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