Vidant Wellness Centers take pride in all that we do, equipping our centers with the latest fitness technology, staffing them with the most talented professionals and maintaining an atmosphere that is welcoming to everyone. Although each center maintains its own identity, all are unified by a common goal: to improve the quality of life through wellness, disease management and fun. As a subsidiary of Vidant Health, Vidant Wellness Center has access to the technology and leadership of a major academic medical center. With three locations in Ahoskie, Greenville, and Washington, we are committed to serving the people of eastern North Carolina.
Maintain and uphold policy and procedures of Service Desk.Participate in all related processes of membership, inventory control, promotions, program registration and retention. Display initiative to recognize service issues, take corrective action and make suggestions for improvement
Responsibilities:
Maintain and uphold policy and procedures of Service Desk.
- Member check-in – Effectively check each member into Club Management System (CSI). Monitor/take appropriate actions related to membership status as noted in CSI.
- Guest check-in – Collect appropriate guest information, fees and provide policy and procedure information.
- Cash Management – Accurately select items and collect all funds for services and products. Perform accurate cash reconciliation’s and provide appropriate documentation in regards to discrepancies.
- Scheduling – Effectively and accurately register massages, nutrition, sales and exercise evaluation appointments in CSI.
- Phone Calls – Receive, forward and take messages in an effective and customer service friendly manner.
Participate in all related processes of membership, promotions, program registration and retention.
- Professionally assist all prospects by facilitating a smooth transition to the sales staff and collecting appropriate data when scheduling appointments. Adhering to the policy of no rate information distributed from the Service Desk.
- Be knowledgeable of all internal and external promotions and up-sell at every given opportunity.
- Answer all questions related to programs and services available in Program Registration and Point of Sale (POS). Be aware of program facilitator to forward detailed questions about programs and services.
- Collect appropriate information from members in regards to retention efforts. Adhere to protocol when assisting in the retention of members.
Display initiative to recognize service issues, take corrective action and make suggestions for improvement.
- Recognize and facilitate the resolution of membership related problems, concerns and complaints.
- Recognize and facilitate the resolution of member concerns and provide appropriate “service recovery” solutions.
- Actively recognize where improvements can be made in regards to svcs, program registration, process and/or CSI mgmt.
- Use time productively during down time by filing, making copies of forms, straighten lobby, organizing the service desk,etc.
- Look for opportunities to make an impact on the customer’s experience so they are completely satisfied each and every visit.
Minimum Requirements
High School or equivalent
3 months to 1 year experience working as a receptionist, administrative assistant or customer service representative in a position which requires a high level of interaction with people.
General Statement
It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.
EmoticonEmoticon