Looking for an opportunity to combine your customer service experience and passion for helping others? UPMC is seeking qualified candidates for casual, part-time and full-time opportunities with our Patient Access department as Patient Information Coordinators.
Work settings include physician practices, emergency rooms, and outpatient surgery departments within UPMC physician practices throughout Franklin, Seneca and surrounding areas.
We have a variety of shifts available including daylight, evenings, weekends, and overnight shifts.
The Patient Information Coordinator schedules appointments, prepares documents, registers and greets patients. The Patient Information Coordinator both gathers information from and provides information to patients to ensure a positive experience for the patients seeking care and with the appropriate financial outcome.
Responsibilities
– Interview and pre-register patients at the time of or prior to the visit date.
-Input patient information into the computer to initiate a medical record and a bill.
– Obtain and update demographic, next-of-kin, and insurance information, including referrals/authorizations on all patients as needed.
– Confirm/Verify insurance benefits with the appropriate carrier via on-line verification systems or telephone inquiries.
– Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
– Collect and records patient payments at time of service.
– Respect patient confidentiality and withholds restrictive information according to HIPAA guidelines.
– Schedule patient appointments in accordance with UPMC and department-specific guidelines
– Appropriately distribute/triage phone calls to other areas and/or clinical providers
– Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.
Basic Qualifications
– Completion of high school graduate or equivalent.
– Experience with personal computer based applications, other various office equipment and proficient typing skills.
– Two years of experience in a medical/billing/fiscal or customer service function preferred.
– Medical terminology and third party health care coverage experience preferred.
– Excellent interpersonal, written and verbal communication skills are required.
– Initiative to work productively with minimal supervision.
– Able to work well under pressure.
Licensure/Certifications
-Act 33, 34, and 73 clearances required within 90 days of employment.
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