Responsibilities:
- Accessing company online scheduling program using computer and headset in order to meet customer requests for interpreters.
- Assist our customers over the phone with their interpreter scheduling requests, answer questions, and communicate with Portland call center based agents.
- Connect customers and interpreters using company online portal.
- Communicate effectively using scripted material, policy, guidelines and procedures.
- Query information within the company data bases in order to support customers using our products and services.
- Maintain productivity goals and quality assurance standards.
- Adhere to our formal attendance expectations and overall company policies and procedures.
- Attend all mandated virtual training sessions, including ongoing training and development plans.
- Other projects and duties as assigned.
Requirements:
- Excellent communication and customer service skills, as well as the ability to communicate remotely with our main call center in Portland, Oregon by phone, email and instant messaging.
- Solid computer skills including Internet knowledge, troubleshooting (such as basic searching and queries), IM, and email
- Must be organized and self-motivated
- Full-time availability (40 hours)
Benefits:
401k, Medical/Dental
Hourly pay $10/hr
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