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WD30028439110
Johnson Controls is a global diversified technology and industrial leader serving customers in more than 150 countries. Our 130,000 employees create quality products, services and solutions to optimize energy and operational efficiencies of buildings; lead-acid automotive batteries and advanced batteries for hybrid and electric vehicles; and interior systems for automobiles. Johnson Controls, Inc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. If you are an individual with a disability and need assistance or accommodation during the application process please call 414-524-8999 (US) or 01-800-083-3562 (MEX) and press option #0 or email HR_Recruitment@jci.com.
RESPONSIBILITIES:
Responsible for monitoring several naval hospital systems at Camp Lejeune, including fire alarm, security, public address/sound/radio, nurse call /code blue, infant protection and telephone answering systems in a 24/7 call center environment.
JOB DUTIES:
Duties include answering multiple phone lines and documenting key information, verifying pass codes, coordinating after hour’s responses, troubleshooting to assist clients with re-setting, bypassing, or other issues with alarm systems, documentation of events occurring during alarm activation, and data entry in multiple databases.
The call center provides 24 hour coverage daily in 3 shifts during weekdays and 2 shifts during weekends. Operators rotate shifts periodically.
Location:
Camp LeJeune, NC (military experience not required)
Shift:
Part-time, Rotating. Must be available to work any shift and available to work weekends and holidays.
Pay:
This is a union position at the union rate of $15.69 per hour
Qualifications
QUALIFICATIONS:
1. Minimum of 1 year of experience with multi-line telephones preferred.
2. Previous alarm monitoring or customer service experience required.
3. Must be able to multi-task
4. Must have excellent customer relations skills
5. Must be proficient with computers and typing
6. Must be able to work a rotating shift schedule that includes days, nights, weekends and holidays as necessary.
This is a Bargaining Unit Position.
Job
Field Operations
Primary Location
US-NC-Camp Lejeune
Organization
Building Efficiency
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