- Address – 6501 Legacy Drive| Plano, TX 75024 (JCPenney campus)
- Pay Rate – $15/hr
- Start Date – 5/9/16 target
- Position Type/Duration of Assignment – 3-4 months (intent is perm conversion if they are a fit)
- Hours/Schedule(if training schedule include here) – 7:30a – 4:30p M-F
- Manager Name – Lori McCarty
- When will manager interview – Making time to phone screen since this is an urgent need
- Interview Process(HOR, phone, personal etc) – Phone screen w/ Lori McCarty
What are the 3-5 most important things you are looking for in a qualified candidate? (* denotes must haves-will not look at without)
- Call center experience
- 1-2 years experience
- Dispatching experience a huge plus (They use Corrigo for dispatching Work Orders …big plus if they are familiar with that system)
- Ability to handle inbound calling
Job description:
- Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
- Generates and dispatches service request work orders for completion by vendors.
- Schedules conference rooms and audio visual equipment.
- Responds to customer inquires and concerns.
- Follows up with customers to ensure customer satisfaction.Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
- Contacts customer for additional information and communicating the steps in the work order process.
- Runs, reviews, and distributes various customer service reports as necessary.
- May generate and dispatch service request work orders for completion by vendors.
Job Type: Contract
Salary: $15.00 /hour
Local candidates only:
Required experience:
Required education:
- High school or equivalent
» Apply Now
Please review all application instructions before applying to Disys LLC.
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DISYS is an ISO 9001:2008 certified IT staffing and consulting company with core services in IT Staffing and Consulting, Finance and…
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