Salary: $37,003.20to $ 50,939.20 Annually (Salary Pay Grade Information)
Shift/Hours: Monday through Friday: 7:30 AM—4:30 PM
About Cedar Rapids: Cedar Rapids, Iowa, is a vibrant urban hometown in the heart of east central Iowa. As the second largest
city in the state and anchor of Iowa’s Creative Corridor, we are home of one of the leading manufacturing regions in the United
States and two dozen Fortune 500 companies.
Job Description: Performs a variety of clerical, administrative support and customer service functions for the cus-
tomers and employees of the Water Division; performs related work as required.
For examples of essential work please visit our job description located here: Job Description.
Benefits: Click here for information on the Non-Bargaining- Choice Plan.
Required Knowledge & Abilities:
Thorough knowledge of modern office clerical, administrative support and customer service practices and proce-
dures;
Good knowledge of department policies, business practices and current issues of concern to the City and the pub-
lic;
Good knowledge of department terminology, procedures and equipment, including the use of computers and re-
lated word processing, spreadsheet and database applications appropriate to assigned duties;
Ability to develop and use empathetic listening skills, communicate with clarity and maintain an attitude that
conveys respect, assistance, honesty and resourcefulness;
Ability to deal effectively with customer issues over the phone and in person;
Ability to establish and maintain complex clerical records and files and to prepare written reports
from such information;
Ability to handle confidential water customer information with tact and discretion;
Ability to use process a payment and provide correct change to the customer;
Ability to operate a personal computer using program applications appropriate to assigned duties and responsi-
bilities;
Ability to work cooperatively and to maintain effective working relationships to accomplish job responsibilities;
Ability to quickly learn and put to use new skills and knowledge brought about by rapidly changing information
and/or technology;
Ingenuity and inventiveness in the performance of assigned tasks.
Acceptable Experience & Training / Required Special Qualifications:
Graduation from High school or GED, supplemented by additional training in office administra-
tive support practices and procedures; and
Considerable experience in the performance of clerical and customer service duties; or
Any equivalent combination of experience and training which provides the knowledge and abil-
ities necessary to perform the work.
Continued
All-America City award winner for 2014 WWW.CEDAR -RAPIDS.ORG
P u r s u e a c a r e e r w i t h t h e C i t y o f C e d a r R a p i d s !
“The City of Cedar Rapids welcomes diversity in all forms including; race, gender,
background, and thought. The City strives for a workforce that reflects the community
we serve! The City of Cedar Rapids appreciates the values, leadership, and unique
skills service members bring to the workforce & encourages opportunities to employ
Guardsmen, Reservists, and Veterans! ”
Continued Customer Service Representative II
Closing Date: 4:00 p.m., April 15, 2016.
Additional Forms Needed:
If a CDL is required for this position please complete the DOT Safety History Form for each CDL position you have held and
submit the form (s) with your application in order to be considered for this CDL position. Please only fill out the first page, do
not submit your form to the DOT or your current or previous employer.
How to Apply: Submit completed applications to the attention of Human Resources located at 101 First Street SE, Cedar Rap-
ids, Iowa 52401 or via email at hr@cedar-rapids.org with the title of the position you are applying for listed in the subject line.
Pre-employment drug screen required
Assistance provided to disabled individuals upon request
Equal Opportunity Employer
All-America City award winner for 2014 WWW.CEDAR -RAPIDS.ORG
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