The Telephone Operator serves as the main point of contact with the public department in routine
Responsibilities:
Maintains key control and issues key per authorized procedure.
May be required to do system data entry on request.
May train new operators.
Provide Physician on call information to requesting individuals.
Provide dialing instructions to patients when requested.
Answer multiple lines while maintaining good customer service.
Provide service to multiple answering service clients utilizing individualized protocols.
Provide status report on any page in progress to the individual requesting the page.
Responds to emergency alarms, implementing the appropriate procedure and notifying the relevant personnel.
Use required phrasing at all times when answering telephone calls.
Qualifications
One year of experience answering and processing calls through an automated phone system or one year of customer service experience is required.
Must be able to work all shifts.
High school graduate or equivalent is required.
Job Type: Full-time
Salary: $40,000.00 /year
Required education:
- High school or equivalent
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