As an Inside Auto Adjuster III for USAA, you will investigate, evaluate, negotiate and adjust low to moderately complex auto claims presented by or against our insureds to confirm coverage, determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. You will work under direct supervision to perform routine work assignments and problem resolution. You will recognize life events, understand member’s needs and provide advice in order to deliver appropriate solutions to the member. Current insurance adjuster’s license or ability to obtain within a designated number of attempts (if applicable). This position is in the call center environment and does not require any travel or work outside the office.
Click on link below to watch USAA Claims Careers Spotlight:
Job Duties
Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third-party customers.
Adjusts low to moderately complex auto claims. Severity of claims work includes liability, non-injury, and auto theft/fire losses.
Acquires and applies basic knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the USAA claim handling process and procedures.
Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation. Partners and/or directs vendors and internal business partners to facilitate claims resolution.
Contributes to business goals and performance metrics, and effectively uses tools & technology. Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CAT’s.
Current Adjuster’s license or ability to obtain within a designated number of attempts.
Training Hours
Schedule for training is Monday – Friday 8:00 AM – 4:30 PM.
Training is approximately 9-10 weeks. This includes New Employee Orientation, Licensing, Basic, Pipeline training and a nesting period which includes taking member calls.
Licensing training is provided. You must obtain your license within 3 testing attempts (paid for by USAA).
Employees must successfully complete all components of training in order to meet USAA’s established standards for performance, attendance, and conduct to continue employment with USAA.
Work Hours
Ability to work Monday through Friday between the hours of 8:00am-6:30pm and a possible Saturday work schedule. Schedules may vary based upon business needs.
This role currently includes a pay shift premium for working hours after 6pm as well as 1½ pay for overtime or holidays.
Minimum Requirements
High School Diploma or GED.
Successful completion of active duty military service within the last 5 years.
Ability to start work by July 13, 2015.
Computer literate in a Windows operating environment.
Ability to work in phone intensive environment using headset.
Preferred
Auto claims adjusting experience.
Bachelor’s degree (or equivalent work experience).
Proficient in Microsoft Office tools.
Ability to work flexible hours.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Share our pride. Join our mission.
As a Fortune 200 financial services organization, USAA is on a mission – to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide by providing a full range of financial services and products. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 26,000 employees. They are the heart and soul of our member-service culture.
Recently Ranked #17 in Fortune’s 100 Best Companies to Work For in 2014 and marking our fifth straight year in the list’s Top 50, we are proud to receive consistently outstanding awards and ratings for member service, employee well-being and financial strength. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.
At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
Please preview the following video for a look at a day in the life of a USAA Claims Representative. http://www.youtube.com/watch?v=dv4ZxKHdEp0
Relocation assistance is not available for this position.
Qualified applicants must successfully complete a pre-employment background and drug screen.
USAA is an EEO/AA Employer – applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. M-Sun 8:00am-6:30pm & Sat 8:00am-4:30pm
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