Join Stripe! Help us build the universal payments infrastructure of the internet.
This is an opportunity to join an exciting and growing company that has gained a reputation for outstanding support and user-focused development.
The User Operations Contractor position is a 3-month, $26/hour, contract-to-hire opportunity based out of our Mission, San Francisco office. Our next cohort will begin in early July. If all goes well, we’ll bring you on full-time by the end of the 3-month training and trial period.
If you’re a strong writer, a fast researcher, constantly curious, and can’t stand users having anything less than a stellar experience, we want to hear from you!
Working with the User Operations team at Stripe, you’ll interact with Stripe’s users from fledgling start-ups to Fortune 500s, including companies like TED, WolframAlpha, and the Electronic Frontier Foundation. You’ll work with a highly collaborative and mutually supportive team to help people building their business with Stripe. While helping our users, you’ll touch every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy.
User Operations at Stripe interacts with people from a multitude of backgrounds, and our team has grown to match that diversity. People on the team have previously provided support at MIT and Ringling Bros., run an indie bookstore chain, created a sustainable seafood business, trained as a professional chef, and more. Writers, researchers, bloggers, and people with interests in the humanities, foreign languages, and social sciences are often a good fit. We’re a close group that’s passionate about helping people, improving products, and animated GIFs.
You’ll:
- Complete an in-depth, instructor-led training program where you’ll learn how Stripe works and how to explain our products to a range of audiences.
- Spend the majority of your time interacting with users by email. Our users want specific information, are looking for solutions, or are simply interested in learning more about Stripe, and we pride ourselves on our fast, personalized, and detailed responses. Providing support for a complex product to a wide array of users, from tech specialists to tech newbies, means your work is never boring or repetitive.
- Be empowered to make important decisions that benefit our users while receiving support and guidance along the way.
- Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization.
We’re looking for people who:
- Are able to work out of our Mission, San Francisco office (sorry, relocation assistance not provided).
- Enjoy writing, and do so quickly and clearly.
- Can empathize with users and quickly grasp the issues they’re facing.
- Enjoy the puzzle of solving open-ended problems.
- Love constantly learning about a changing technical product, even when it’s a little out of your depth.
- Are able to work at least one weekend day per week (you’ll be able to take a week day off in lieu).
- Have less than two years of directly related support experience in a similar role. If you have two or more years of support experience, we’d be happy to consider you for a direct hire opportunity.
You should include these in your application:
- A resume or Linkedin profile.
- Why you want to work in this role.
- Languages you’d be comfortable communicating in beyond English, if any.
- Your answer to the following: given free rein, what are one or two improvements you would have made to the processes at a company or organization where you have worked? How would you assess if the change(s) was (were) successful?
Salary: $26.00 /hour
Required experience:
- Support Experience: 1 year
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