POSITION SUMMARY: Provides education and patient care under the supervision of a RN/Provider related to family planning, pregnancy and options counseling, reproductive health, abortion, colposcopy, LEEP and sexually transmitted infections for males and females.
ESSENTIAL DUTIES :
Customer Service Skills
- Greets patients and visitors in a positive friendly manner.
- Collaborates with clinical and non clinical team members to provide excellent internal and external customer service and satisfaction.
- Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints.
Clinic Support
- Understands and demonstrates compliance with PPNCNY’s policies and procedures related to providing patients with birth control supplies.
- Accurately documents in the medical records.
- Retrieves medical records for internal and external quality management audits or as required.
- Prepares patient charts for all clinic visits.
- Transfers and receives patient medical records according to policy and procedure, including maintaining archived records.
- Demonstrates accuracy in receiving, documenting and filing of patient laboratory results in accordance with PPNCNY procedures.
- Responsible for patient reminder calls, reschedules cancellations and no show patient visits.
- Works as a part of a team to maximize productivity standards of 4 patients per hour.
- Reviews monthly financial and patient visit reports.
Patient Care
- Under the supervision of licensed clinical staff, provides non-judgmental education and care related to family planning, reproductive health and STI’s for males and females.
- Interviews patients on entrance to the clinic prior to the exam.
- Review patient plan of care and reinforces teaching documented by the clinician.
- Provides interventions as ordered by clinician, and documents in patient medical record according to PPNCNY, PPFA, DOH, and NAF standards and guidelines.
- Initiates and completes follow up as ordered by clinical staff regarding abnormal labs and test results according to follow up protocols.
- Provides support ,under the supervision of a RN/LPN/Provider, to patients receiving colposcopy,LEEP and Abortion services according to surgical standards and protocols.
- Assures clinic has adequate supplies in stock to deliver patient care. Completes inventory on a monthly basis and completes request for supplies to be ordered. Prepares clinic exam rooms for clinic visits.
- Restocks exam, intake and medication rooms daily to assure efficient patient flow under the general supervision of licensed staff.
- Performs various medical lab functions, collecting blood and urine specimens, pregnancy testing, blood pressure, hemoglobin, weight and height while using aseptic technique and universal precautions.
- Provides HIV counseling and testing under clinical staff guidance.
- Accurately documents in the medical record. Writes legibly.
- Complies with HIPAA rules and regulations.
- Other duties as assigned.
REQUIRED SKILLS AND ABILITIES:
- Ability to organize, prioritize and manage multiple tasks and data with
accuracy, attention to detail, flexibility while maintaining confidentiality.
- Excellent interpersonal skills with ability work cooperatively with internal
and external customers of diverse backgrounds.
- Excellent verbal, written and computer skills.
- Commitment to PPNCNY core values of teamwork, compassion,
confidentiality and quality care.
- Acceptance and understanding of PPNCNY Personnel Policies.
- Ability to travel to other centers as needed
- Current certification in BLS/CPR.
- Ability to travel to other centers.
- Willingness to work flexible hours.
- Assists in training of new employees.
- Valid drivers license
Job Type: Part-time
Required experience:
- Family Planning/GYN office experience preferred: 1 year
Required education:
- High school or equivalent
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Please review all application instructions before applying to Planned Parenthood of the North Country New York.
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