Customer Service Agent job - Alaska Airlines and Horizon Air - San Jose, CA

KEY RESPONSIBILITIES – Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment – Sell tickets and ensure cabin accommodations – Perform computer and paperwork tasks – Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades – Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security – Processing and securing passenger luggage – May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction – Other duties as assigned – Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness, and Caring HOURS – The first 3 weeks of paid training will be full-time hours. After training, the position is part-time with 20-30 scheduled hours per week. – We operate 365 days per year and are looking for candidates who are flexible and can work early mornings, afternoons, evenings, weekends, and holidays. QUALIFICATIONS – High school diploma or equivalent required – Must be at least 18 years old – Must be authorized to work in the U.S. – Two years of customer service or community service experience required – Possess excellent communication skills (both verbal and written) – Possess exceptional interpersonal skills – Type at least 25 WPM required – Flexible to work varied shifts, weekends, holidays required – Able to participate in paid training required – Able to accept a starting pay of $13.87 per hour (may vary depending on location) required – Able to learn and operate a computerized reservation system – Able to adapt to performing work according to set procedures – Able to anticipate needs of others in a fast paced environment

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Whether you want to capture a Kodiak moment or down a daiquiri by the Sea of Cortez, an Alaska Air Group airplane can fly you there….

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