Community Intervention Associates, Inc., is a company dedicated to serving the mental health needs of children, adolescents, adults and families living in Yuma County, La Paz County, Cochise, Santa Cruz County and are now recruiting for the opening of our Tucson, Pima County office.
All positions require the ability to get an Arizona Level 1 fingerprint clearance card, as well as reliable transportation, a clean driving record, current driver’s license, and personal automobile insurance.
Administrative Assistant
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Tucson
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Position Summary:
The Administrative Assistant will perform a variety of administrative support tasks or activities. This position will answer basic questions, perform routine clerical, data entry/data retrieval, and/or filing duties. Responsibilities also include ensuring all policies and procedures are observed. Duties require knowledge of front office routines such as handling staff communications center to ensure staff messages and mail are placed in staff mailboxes or urgent messages reach staff. Requires a basic understanding of the organization, programs and services, procedures and terminology related to a behavioral health front office clinic. As a team member, will play an important role by collaborating with other staff and contributing toward Company mission and values.
Minimum Qualification to Perform Job: High School Diploma or GED and experience working within health or human services setting. Excellent communication skills, including ability to respond to internal and external customers with patience, objectivity and a nonjudgmental attitude. Demonstrated ability to problem-solve. Knowledge of, or ability to learn, community resources. Ability to work well in a team, good interpersonal skills, and positive attitude. Requires only moderate supervision. Ability to use personal computers and database skills desired. Ability to make independent decisions.
Children’s Manager
_ Tucson
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Position Summary:
The Manager of the Childrent Services is primarily responsible for guiding and coaching the adult dedicated recovery coach and recovery coach team. The Manager coordinates and manages behavioral health services rendered by Community Intervention Associates using DBHS/RBHA criteria, clinical skills and expertise, persuasive communication and access to care standards to promote cost-effective, quality outcomes.
Minimum Qualifications Required To Perform Job:
Bachelors’ degree or four years related experience or training; or equivalent combination of education, training and experience in behavioral health care to qualify as a Behavioral Health Technician.
Adult’s Manager
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Position Summary:
The Manager of the Adult Services is primarily responsible for guiding and coaching the adult dedicated recovery coach and recovery coach team. The Manager coordinates and manages behavioral health services rendered by Community Intervention Associates using DBHS/RBHA criteria, clinical skills and expertise, persuasive communication and access to care standards to promote cost-effective, quality outcomes.
Minimum Qualifications Required To Perform Job:
Bachelors’ degree or four years related experience or training; or equivalent combination of education, training and experience in behavioral health care to qualify as a Behavioral Health Technician.
Clinical Supervisor
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Position Summary: Position is responsible for the overall clinical direction and supervision of Adult and Children’s Outpatient Services and staff under direct service functions and other specialized clinical projects or programs as assigned. Supports the direct planning, development, implementation, and evaluation of treatment activities, strategies, and initiatives. Ensures that all staff are trained and qualified and/or certified as required to provide services for specific age/population. Ensures that clinical programs and staff meet applicable compliance standards. Responsible to ensure consistent compliance with documentation and billing requirements, clinical protocols and best practices. Will work in collaboration with the administrators to ensure integration of clinical aspects of care with preventative services for children, adults, and families. Serves as an active member of the direct services leadership team.
Minimum Qualifications: Masters degree in behavioral health field with/or eligible for State Certification and/or related training to meet or exceed requirements to provide Clinical Direction and supervisions of direct-service staff. Five years progressively responsible experience in providing, delivering and/or administering prevention and treatment services or programs.
Clinician
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Position Summary: Interview members to assess and evaluate the members’ problems, provide crisis intervention and determine treatment or rehabilitation needs; gather and analyze information on members’ presenting circumstances, social and psychiatric history, and/or immediate needs; determine need and eligibility for behavioral health treatment, making recommendations and referrals within the Agency or to other programs and agencies as appropriate; oversee service plans which address the psychosocial needs as stated by members which may include housing, employment, education, financial, legal and social needs; prepare case histories and assessments or service plans; may provide individual, group and family mental health sessions as assigned, under the direct supervision of a licensed staff member; prepare a variety of administrative records, reports, correspondence and other documentation and maintains member records; communicate and/or consults with a variety of organizations, agencies, programs, and individuals in obtaining necessary treatment approaches and/ or support services for members, assisting members to meet their basic needs and improve their current situations; work with other agencies to identify, promote and develop needed health care services; participate in staff meetings, in-service training, team treatment sessions, conferences, and workshops; consult with Clinical Director, team members, and other professional staff concerning members; input and access data using a appropriate practice management system and computer. Members include children, adults, with severe disability, chronic illness, individuals in a crisis situation, and individuals who are parolees. May be required to maintain licensing, certification(s) and extensive training to provide intensive therapy and specialized treatment in the more complex cases or with special populations within their scope of work.
Minimum Qualifications:
Bachelor’s degree in behavioral health or related field and three (3) years’ experience in a behavioral health setting. Ability to develop, implement programs and services in a culturally sensitive manner, communicate effectively both orally and written, demonstrate knowledge of compliance requirements and risk management Must be able to drive an automobile and work independently and flexible hours in order to meet the needs of members/consumers.
Crisis Specialist & Crisis Specialist Team Lead
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Position Summary:
The Mental Health Crisis Specialist Team Lead is responsible for providing on/off site crisis intervention and stabilization, assessments and short term case management to adults, children, and adolescents in crisis or emergency mental health situations 24 hours per day, 7 days a week, 365 days per year. This position may serve as a lead point of contact in the absence of the Director of Crisis Services. The primary goals of the Crisis Team are hospital or jail diversion, in home stabilization, member safety, and suicide prevention, and other tasks relating to this goal as required.
Minimum Qualifications:
High School Diploma or GED required. Two years of experience working in a behavioral health crisis center environment, or equivalent combination of education and experience. Excellent communication skills, including ability to respond to members with patience, objectivity and a nonjudgmental attitude. Demonstrated ability to problem-solve. Knowledge of, or ability to learn, community resources. Ability to work well in a team, good interpersonal skills, and positive attitude. Ability to follow clinical and office protocols and procedures. Ability to develop, implement programs and services in a culturally sensitive manner, communicate effectively both orally and written, demonstrate knowledge of compliance requirements and risk management. Required to work independently and flexible hours in order to meet the needs of consumers.
Customer Service Clinical Liaison – DTAP
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POSITION SUMMARY: As the Customer Service Clinical Liaison for the Drug Treatment Alternative to Prison (DTAP) program they will assist and provide resource/case management services to DTAP participants. The Customer Service Clinical Liaison – DTAP may attend and participate in DTAP court hearings. Ensure that members’ rights are protected and enforced in accordance with CPSA and ADHS/DBHS policies and state legislation. Collaborates with CPSA’s provider networks to assure that CPSA managed care goals are realized and that appropriate levels of care are provided to members. Assists members and/or their designated representatives in the protection of their rights, including the right to an Individual Service Plan, and their right to file requests for investigation, appeals, and grievances. General supervision is received from the Director of Crisis Services or Regional Director and work is reviewed through meetings, reports, and results achieved.
Minimum Qualification:
Bachelor’s degree in behavioral health or related field and three years of experience working in a behavioral health environment, or equivalent combination of education and experience. Excellent oral and written communication skills. Excellent listening skills, and the ability to make independent decisions.
Jail Liaison
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POSITION SUMMARY: The Jail Liaison is primarily responsible for the coordination and completion of the services, programs and offerings of the Crisis Department delivered to probation and detention facilities as well as serving as a representative of CIA in the community to seek potential members. This position ensures effective and efficient delivery of service(s) to members and their families, as required. The Jail Liaison is responsible for supporting ongoing program development, implementation and facilitation as required. General supervision is received from the Director of Crisis Services or Regional Director and work is reviewed through meetings, reports, and results achieved.
Minimum Qualification:
Bachelor’s degree in behavioral health or related field and three years of experience working in a behavioral health environment, or equivalent combination of education and experience. Excellent oral and written communication skills. Excellent listening skills, and the ability to make independent decisions.
Medical Records Clerk
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Position Summary: The Medical Records Clerk provides specialized and diverse administrative support tasks for the organization with the discretion to design and implement protocols and processes to accomplish established goals. The work requires the operation of personal computer, specialized data entry equipment, communications systems, and other office systems. The Medical Records Clerk serves as a liaison to the Executive Team and works to assists the organization in planning, organizing, and implementing compliance functions with agency-wide impact. Monitors compliance/ quality improvement deliverables to ensure that the timely completion and submission of required reports as identified by the Chief Operating Officer. Administers a multi-faceted phase of agency wide program involving technical administrative support processes including billing and claims management system (ClaimTrak), and the tracking, monitoring and reporting of production and encounter values on a weekly, monthly, quarterly and annual basis.
Minimum Qualifications: Two years of experience in general office, clerical and administrative support work. Education may be substituted for experience as determined relevant by the agency.. Ability to operate personal computers and office equipment. Ability to establish and maintain effective working relationships will all levels of staff and to maintain confidentiality with sensitive information concerning members and staff. Ability to record, file and transmit information, ensuring that confidentiality for members and staff are respected. Ability to communicate effectively both verbally and in writing.
Member Liaison & Member Liaison Team Lead
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Position Summary: The Member Liaison is primarily responsible for performing a variety of administrative support tasks and/or activities including: provide efficient customer service, request and update general member information, answer basic questions, and perform routine clerical, data entry/data retrieval, and/or filing duties. As a team member, will play an important role by collaborating with other staff and contributing toward CIA’s mission and values.
Minimum Qualification: High School Diploma or GED required. Customer service experience working within the health or human services setting preferred. Excellent oral and written communication skills, including ability to respond to callers with patience, objectivity and a nonjudgmental attitude. Excellent listening skills are required to effectively understand the problem that is being presented verbally. Ability to judge severity of problems and use discretion in obtaining services as needed. Demonstrated ability to problem-solve. Knowledge of, or ability to learn, community resources. Ability to work well in a team, as well as possess good interpersonal skills and a positive attitude. Ability to follow clinical and office protocols and procedures. Ability to multi-task. Requires a basic understanding of the organization, programs and services, procedures and terminology related to a behavioral health front office clinic.
Transporter
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Position Summary: The Transporter is responsible for providing and coordinating passenger transport operations, including delivery and organization of services. The work involves ensuring that services are safe and secure, as well as responding to unpredictable crises and last-minute requests.
Minimum Qualifications: Must have a high school diploma or equivalent, valid Driver’s License, clean driving record
Business Manager
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Position Summary: The Business Office Manager/HR Assistant/Admin Assistant plans, organizes and coordinates the financial operations of the program to control receipt of revenue, expenditure of funds and conservation of assets. In addition, the incumbent coordinates fiscal reporting to the Corporate Finance Department, performs bookkeeping functions, maintains related reports and records and acts as information services system administrator. Facilitating new hire orientation, maintenance of employee and client files in accordance with regulations and EEOC compliance. Works in partnership with Corporate HR on all HR related issues and activities.
Minimum Qualifications: Two (2) years of office experience is required; experience in the healthcare field preferred. High school graduation or a G.E.D.; Bachelor’s Degree in business-related field preferred; extensive and exceptional industry experience may be substituted for education. Must have a broad knowledge of standard office procedures and skills, including proficiency in word processing and data entry; proficiency in Microsoft Office programs, especially Excel, is required. Possession of analytical and problem solving skills as well as the ability to work and communicate effectively with program and corporate staff is crucial. Strong organizational skills and the ability to prioritize and manage multiple tasks with minimum supervision are necessary. HR experience is highly desired.
Applications are available at www.ciayuma.com or at our corporate office located at 2851 S. Avenue B., Bldg 4, Yuma, AZ 85364.
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