Key Accountabilities:
Follow processes.
Use Professional/Pleasant tone.
Provides quality customer service.
Demonstrates active listening and clear communication.
Sell based on customer needs and promotional opportunities.
Develop relationships with branch staff and technical service staff.
Communication of Sales Goals/Results as reported by Margin Mind.
Manage special projects as assigned by CCC Managers and Director.
Achieve On-Premise business objectives – provide specific communication on customer opportunities and potential exposures.
Qualifications:
Solid analytical and problem solving skills.
Strong organizational & planning skills are required.
Must be customer centric with ability to anticipate needs.
Ability to demonstrate selling and customer service skills.
Excellent prioritizing & decision-making skills are required.
Proficiency with MS Word, Outlook, Excel, Power Point, Etc.
Prior experience as an Inside Sales Representative is a plus.
Ability to document, organize and summarize data in complete detail.
Must have excellent interpersonal, verbal, and written communication skills.
Ability to learn internal CRM tools such as Telescope; Margin Minder, and CCBCC’s TelSell process.
Past job performance must reflect dependability, initiative, professional demeanor, and the ability to exercise sound judgment.
Customer Care Center Hours of Operation: Monday through Saturday, 8:00 a.m. to 8:00 p.m., Sunday 9:00 a.m. to 6:00 p.m.
This position pays 15.00 per hour and will work a 40 hour work-week. M ust be available for the hours the Customer Care Center is open. Schedule will be determined after successfully completing training.
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