Genesys Technology Lead/SME more… ▼
| Location: | Torrance, CA |
| Company: | Pinpoint Resource Group |
| First posted: | March 17, 2015 |
Our Client is looking for Genesys Tech Lead SME for a long term Contract.
Client is not set up to accomodate H1 candidates at this time.
Key responsibilities for the Technology Lead include Research, Data Collection, Quality Assurance, Analysis and Problem Solving Assess customer requirements work with Architecture Team to analyze the architecture of business events and data that support architecture evaluate possible solutions and present recommendations to IT management.
Provide technical training and education to internal IT associates, user personnel, business units and outside clients or customers.
Contribute to the development of annual business application system plans.
Apply strong problem solving skills to address complex technical issues and liaison with vendors to diagnose and resolve potential product defects.
Collaborate with and provide information to vendors during expert reviews.
Review all AMM development and documentation to ensure technical and product best practices are being followed and documentation is complete.
Technical Skills 7-10 Years relevant Genesys work experience BS in Computer Science or BS in Mathematics or equivalent job experience required Understanding of financial services operations a plus Experience with call center business processes and systems desired Oracle or SQL DB experience a plus Strong skills in Microsoft Office products (Excel, Word, Power Point, Visio, MS Project, etc) Working knowledge of requirements management tools Collaborate with cross-application teams to design comprehensive solution based on business and system requirements.
Installing and Configuration of Genesys Review and approve project documentation, including estimates, RACIs, project plans, and technical blueprints.
Leverage thorough understanding of the business process and related information systems to create current technology process models (ldquoas ndash isrdquo process map) and future technology process models (ldquoto-berdquo process map) Technical Qualities Strong understanding of Information Technology systems and Software Development Lifecycle Strong understanding of Industry Standard Best Practices in all areas of development activities Strong understanding of Genesys infrastructure including Genesys Voice Portal.
Strong understanding of testing methodology
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