Respond to customer inquiries or complaints regarding Company products or services. Review and research problems by obtaining necessary information from policies, procedures or practices. Use business knowledge and good judgment to determine the best method to resolve problems to ensure customer satisfaction and adherence to company policies. POSITION REQUIREMENTS Possession of a high school diploma or certificate of successful completion of the General Educational Development Test. One to two years of related working experience in providing superior customer service to external and internal customers. Excellent written and verbal communication skills, as well as listening skills. Excellent organizational skills. Ability to learn new business software or systems presently used by the company. |
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SEMCO Energy, Inc. is engaged in natural gas distribution operations in Michigan and Alaska. The Company’s Michigan operation is referred to…
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