Williamsville, New York Customer Response Center. Customer Service Representatives are responsible for
responding to customer inquires via telephone in a call center environment.
Candidates must possess exceptional interpersonal skills, an understanding and compassionate nature, and be
adept at identifying customer needs in a helpful, patient, and expeditious manner. National Fuel is looking for
candidates with a proven history of dependability and reliability. Prior experience and demonstrated success
working in a customer service focused environment is required. Candidates will be provided with extensive on-
the-job training and must demonstrate the ability to quickly learn new computer programs/systems as well as the
relevant regulations required to service our customers. Proficiency with computers and web-based programs is
needed to be successful in this role. Candidates interested in these positions must possess a minimum of a high
school diploma or equivalent.
Candidates interested in the position must be available to work a flexible work schedule, Monday – Friday
between the hours of 7 a.m. – 6 p.m. The successful candidate for this position will join a training class that will
last for approximately 6-8 weeks during which time customer service skills are regularly evaluated. National
Fuel’s Customer Service Representatives work in a fast-paced call center environment that receives thousands of
inbound calls each day from utility customers in our New York service territory. The nature of the calls
received varies widely and can involve emergency calls, account/billing questions, meter reads, new service
requests and collections issues among other inquiries. Due to the volume of calls received and to enhance the
level of service we provide to our customers, all customer calls are recorded. Supervisors regularly monitor the
quality and accuracy of the Customer Service Representatives’ calls.
The starting rate of pay for this position is $18.75 per hour. National Fuel also offers a comprehensive benefits
package which includes health insurance, paid vacation time, and a 401(k) Tax Deferred Savings Plan. Our next
Customer Service Training class is scheduled to start September 21, 2015.
If you are interested in starting an exciting and rewarding career with a great company, please email or mail your
resume and cover letter to the address listed below making sure to reference Position #15-043NY – Customer
Service Representative in your correspondence. Resumes must be received by our office by August 5, 2015.
National Fuel
Human Resources – Position #15-043NY
P.O. Box 2081
Erie, PA 16512
www.jobs@natfuel.com
Please be sure to reference the position #15-043NY and job title in the subject line of your email.
Any candidate offered a position with National Fuel will be required to successfully complete a pre-employment
drug test.
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