Essential Duties:
1. Serves as an advocate for victims of violent crimes and assist in crisis situations in the office and as referred by officers or investigators. Tasks include, but are not limited to:
a) Assists victims of violent crimes by guiding them through the criminal justice system.
b) Provides victims with shelter, financial, childcare, and related resources and referral services available through other agencies.
c) Operates vehicle when assigned to deliver documents to various destinations and transporting victims as requested to/from court.
d) Performs data entry in maintaining up-to-date and accurate case management files when assisting victims in obtaining medical compensation.
2. Assists Supervisor with volunteer program for the unit. Tasks include, but are not limited to:
a) Provides on the job training to volunteers.
b) Reviews volunteer case work and provide feedback to volunteers.
c) Coordinates volunteer/intern training and speakers.
d) Schedules volunteer on-call rosters and communicate rosters to volunteers on timely basis to ensure coverage for weekends and evenings.
3. Performs administrative record keeping according to unit guidelines. Tasks include, but are not limited to:
a) Generates correspondence accurately and timely
b) Compiles statistical data in an organized and easily understood manner
c) Maintains logs utilizing a personal computer with appropriate software.
III. Additional Duties.
1. May translate (English/Spanish) when necessary.
2. Performs other related duties as assigned.
Qualifications:
A. Education. High School Diploma or equivalent.
B. Experience. Three (3) years experience working in a social and/or community services, advocacy, criminal justice or law enforcement environment position in direct contact with the clients served. Bilingual (English/Spanish) is preferred to effectively communicate with clientele.
C. Education/Experience substitution. In accordance with County policy.
D. Licenses/Certifications. Valid Drivers License. Current NM Notary Public or obtain within first six months of hire.
WRITTEN ASSESSMENT MAY BE ADMINISTERED.
Knowledge/Skills/Abilities:
Knowledge of the Family Violence Protection Act and the Crime Victims Reparations Act desirable. Basic arithmetic abilities, technical reading, and above-average communication abilities, both written and verbal. Knowledge of English/Spanish translation and bilingual communication preferred. Ability to communicate and work effectively with staff, clients, court systems, and law enforcement agencies in a respectful manner at all times. Ability to receive a set of facts and/or circumstances and effectively reduce to a typed text document. Ability to maintain complete confidentiality of all information within the program. Ability to operate a personal computer with word processing software, telephone, fax machine, copier, and shredder. Strong interpersonal skills for minimizing conflict and handling inquiries/complaints.
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