Human Resource Technician - Benefits Adm... job - City of Wilmington, NC - Wilmington, NC

Provide administrative and technical assistance to Human Resources staff, City employees, and the public by establishing and maintaining all HR related files such as contracts, policy, personnel and medical files; assisting with employee benefit issues; maintaining the various Human Resources databases; administering the various benefit programs such as Sick Leave Bank and FMLA; producing statistical and other metric reports; providing administrative support; processing invoices and other bills; receiving phone calls and walk-in visitors; and processing new hire and employees’ change paperwork. Other duties include coordinating special projects and events, and providing excellent customer service to employees and the public.

Job Duties:


Administer Employee Benefits to include: acting as the first responder to employee benefit inquiries and issues, ensuring the completion of benefit enrollments for new hires in a timely fashion , resolving claims issues , working with the vendors for address changes, lost cards, benefit issues, creating informational forms and quick tips, and ensuring up- to- date information is provided on the HR website for the employees and managers to better understand benefits.


Assists Sr. Analysts with open enrollment to include: arranging employee meeting logistics, scheduling of locations for meetings, ensuring equipment availability, and creating database information for vendors and/or benefits consultants.


Administer the FMLA Program to include: instructing employees and supervisors on the program and procedures, providing timely designation notices and other FMLA documents to covered employees, tracking employee compliance to regulatory deadlines such as initial doctor’s notes and required updates. Utilizes HTE or Kronos to track absences and employee status.. Maintains communication with departments regarding the initiation, monitoring and closing approved leaves and notifies employees of the leave requirements and their eligibility for the extended medical benefit. Works with the departments and Payroll to ensure proper coding of hours in the timekeeping system.


Process retirement applications working closely with employees on the required forms and the process, explaining the options and keeping employees informed of the progress of their application. Works with the Sr. HR Analyst and outside vendors to create pre-retirement planning, and post-retirement involvement programs. Provides logistical and administrative assistance for related events and training.


Maintain integrity of HR/Payroll Software data bases; update all payroll and HR data through the processing of new hires and terminations, status and personal information changes; updating other related systems as needed. Ensures files are kept up- to- date and that old records are purged in accordance with the Record Retention requirements. Enters information such as: beneficiaries, emergency contacts and dependent data. Creates reports to track eligibility and communicates updates to those soon to become ineligible, etc.


Assist with other duties as required such as processing Sick Leave Bank requests and all related correspondence, assisting with employee recognition or other motivational or incentivizing events, and providing liaison duties to credit unions, pension advisory boards, etc.


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Required Qualifications:


Education: Associate degree or higher from an accredited college or university, with a concentration in Personnel Management, Human Resource Administration, Human Resource Information System, or a closely related field.


Experience: Three (3) years or more full-time experience performing varied and complex human resource functions in an administrative, analytical or technical environment such as benefit administration.


Other Requirements: Valid Driver’s License


Note: Driving history and educational verification checks are required. The selected candidate will also be required to complete a post-offer drug screen.


Preferred Qualifications:


Bachelor’s degree in Business Administration or related field


Proficiency with Microsoft Office products, with an Intermediate skill level in Excel


Advanced skill in developing and presenting educational materials for both small and large groups


Notary Public



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