We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Responsibilities:
WORK ACTIVITIES/CONTEXT:
- Under direction of the Manager Employee Relations, the investigator conducts detailed interviews related to alleged violations of Southwest’s Harassment Policy.
- Compiles and analyzes investigation information, prepares a detailed written report of the investigation, and notifies the appropriate Leaders of the outcome of the investigation.
- Assists in the development and updating of Manager/Supervisor/ Employee training programs regarding Southwest’s Harassment Policy. Conducts company-wide training on a scheduled and ad hoc basis.
- Provides support by efficiently and effectively responding to inquiries (written and verbal) regarding matters relating to Southwest’s Harassment Policy.
- Develops and maintains a thorough understanding of EEO issues, various labor laws, EEOC laws and regulations, and proposed or pending legislation affecting the employer-Employee relationship; develops and maintains the ability to identify violations of EEO laws and regulations.
- Testifies as to the investigations in Boards of Adjustment, Arbitrations, and/or litigation.
- Interacts with Company Executives, Senior Leaders, Legal Department, and other Leaders throughout the Company, to resolve Employee issues related to Southwest’s Harassment Policy.
- Maintains documentation in Employee Relations files. Enters and updates cases in Company database of all Employee Relations inquiries and investigations.
Must be able to meet any physical ability requirements listed on this description.
May perform other job duties as directed by Employee’s Leaders.
Qualifications:
BASIC QUALIFICATIONS:
High School Diploma, GED or equivalent education required.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
EDUCATION:
- High school diploma or equivalency required.
- College course work or a degree in Human Resources, Business, or related field preferred.
WORK EXPERIENCE:
- One to two years’ experience in Employee Relations or Human Resources required.
- Familiarity with applicable employment laws and government regulations preferred.
- Prior investigative experience preferred.
- Strong writing skills required.
- Ability to assist with training and facilitation and public speaking skills in both large and small group settings required.
LICENSING/CERTIFICATION:
SKILLS/ABILITIES/KNOWLEDGE/WORK STYLE:
- Must demonstrate a high level of skill for effective verbal and non-verbal communication.
- Must possess excellent listening and oral communication skills necessary to conduct inquiries and investigation interviews face-to-face and by telephone.
- Must be able to take thorough notes necessary to conduct and evaluate information gathered during inquiries and investigation interviews.
- Must use sound independent judgment and excellent reasoning skills to assess complex information gathered during inquiries and investigations, as well as, the credibility of persons interviewed.
- Must have the ability to remain completely objective when gathering information during the inquries and investigation process.
- Must maintain professionalism and meet confidentiality expectations as to confidential, proprietary, and sensitive Company information.
- Must be detail oriented and able to read documents, follow instructions, and initiate self-directed activities.
- Must be able to work efficiently either independently or collaboratively under demanding and difficult circumstances and must be able to work under tight time constraints to accomplish assignments.
- Must perform job functions with limited supervision and exercise good time management skills.
- Must be able to multi-task, work with constant interruptions or changes in direction, and have excellent organizational skills. Must also be able to effectively handle mutliple cases in various stages of the investigation process.
- Must work well with and interact with Employees at all levels of the Company.
- Must be able to use computer keyboards and master P.C. software packages to meet the demands of the job including word processing and data management; must be able to operate multi-line telephone, copier, fax and other standard office equipment.
Must be able to comply with Company attendance standards as described in established guidelines.
OTHER QUALIFICATIONS:
- Must be able to travel, including overnight stays and work varying schedules, including extended hours.
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
Southwest Airlines is an Equal Opportunity Employer of women, minorities, qualified disabled, and covered veterans. Qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or veteran status.
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