Patient Services Rep II job - Olmsted Medical Center - Rochester, MN

Statement of Position

This position is responsible for registering patients, setting up/updating insurance, verifying demographics, scheduling, collection and posting direct payments, and providing an informational center for patient questions and directional needs. This position provides excellent customer service and working cooperatively with all departments in an effort to achieve OMC’s goals and objectives.

Qualifications:
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High School Diploma or equivalent required

Typing skills required

Excellent computer skills required

Medical background preferred

General knowledge of Accounts Receivable

Strong interpersonal and communication skills required

Strong written and verbal communication skills required

Strong organizational and prioritization skills

Job Responsibilities:
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Patient registration, insurance set up, and chart creation each time patient arrives at the clinic.

Verifies demographics.

Monthly update of MN Healthcare Programs.

Identifies primary care providers.

Answers patient questions, including billing and provide directional needs.

Schedules and verifies appointments.

Collects payments and co-pays at each visit.

Works closely with clinicians and nursing staff.

Attends education and training seminars.

Prepares charts for patient appointments.

Orders supplies and stocks departments.

Performs internal and external patient referrals.

Other responsibilities as assigned.