Payment Processor job - Colorado Springs Utilities - Colorado Springs, CO

Payment Processor Come be part of a team making a difference in the lives of our customers every day. Colorado Springs Utilities is a service provider of electricity, natural gas, water, and waste water. We have been a community partner for more than 100 years and have recently been named one of the Top 10 nationwide utilities for overall customer satisfaction by J.D. Power and Associates. The Payment Processor position in the Payment Operations Section of Customer Revenue will be responsible for all applicable Customer Revenue payment operational business processes. We are seeking the right individual to join a high functioning team that directly contributes to the future success of Colorado Springs Utilities. Please note : This position requires applicants to complete pre-employment testing. A testing link including instructions and deadline will be emailed to applicants, usually within a week of the posting close date. Please check your email daily. Responsibilities and Duties : Manually process payments received through the mail and drop boxes Operate remittance equipment to process payments. Submit electronic deposits to the bank Manage electronic payments for customers that utilize various payment channels Process donations for COPE Review payment reports and research payment related issues or errors Occasionally, accept cash and check payments from Lobby customers Balance daily work for bank reconciliation Process return payment items in collaboration with Credit Operations’ collection efforts Generate reports as needed Perform other functions and responsibilities as needed Why should you apply ? In this position you will have the opportunity to process a variety of payments and apply your skills to the entire payment operational process. From accepting payments, operating the remittance processing equipment, processing electronic payments and managing return payments, you will be continually challenged. In addition, you will have the opportunity to work with a dedicated team whose core business hours are between 7:00 a.m. – 4:00 p.m. and duties on a bi-weekly/monthly basis. Best of all, you will be part of a committed team focused on providing excellence to our customers and having fun while doing so! What will it take to be successful? Most people in this occupation would have completed a high school diploma or GED and have six months to two years experience in relevant customer service oriented field. The IDEAL candidate will have at least the above experience and at least two years of experience in payment processing or data entry. The successful candidate will be a fast learner, highly organized, have a strong ability to multi-task, with strong attention to detail, be able to problem solve and review their work products for accuracy. In addition, the successful candidate will demonstrate, through a thorough testing and interview process, proficiency in: 10-key, MS Word and MS Excel; Cashiering and cash handling procedures; Processing transactions; and, Demonstrate a strong customer service orientation What a career at Colorado Springs Utilities can offer you… The opportunity to join an award-winning company recognized for its long-standing record of community service and dedicated employees An inclusive and supportive work culture defined by our six core values: safety, people, trust, responsibility, collaboration and continuous improvement Join a diverse team of high performers who take pride in delivering exceptional service to our community and tap into the power of your potential! EOE Minorities/Females/Protected Veterans/Disabled

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Colorado Springs Utilities is a community-owned utility that provides reliable natural gas, electricity, water and wastewater services to…

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