About the Role
At Rejoiner, we are an extension to our clients marketing team. This means you will have lots of responsibilities, and also that you will be very busy & creative. You’ll have plenty of variety in your work because you will own many aspects of a portfolio of a Rejoiner account.
For your customers, you will:
- Own all aspects of the customer relationship from account creation through training and retention.
- Establish a “trusted advisor” relationship with your customers so they seek out your counsel on both our product and their digital marketing challenges
- Develop valuable insights and consultative offerings tailored to customer goals, develop customized, strategic, and sound recommendations based on stated customer objectives.tailored presentations for new customers.
- Consult with customers to address issues and help them receive the full benefit of Rejoiner.
- Demonstrate the value of the product in every interaction as well as show them the road map forward.
- Suggest additional product features to customers at appropriate times.
- Drive customers to value by assisting with creating and disseminating retention and engagement campaigns.
- Anticipate obstacles to adopting new features and address them in advance.
- Manage customer requests and queries quickly, thoroughly, and pleasantly!
- Analyze user behavior and create and deliver usage reports.
- Build a CSM handbook on your way to becoming the director
- Solicit feedback at key times.
About You
You’re a highly driven and experienced CSM that has potentially lived in the SaaS world. You also possess an analytical, process-improvement mindset and are inspired to help our team improve and scale.
You are persistent, unceasingly polite, and able to identify appropriate frequencies for communication. You also have:
- 1-3+ Years experience in customer success potentially at a SaaS based company. You can also just be experienced in customer success
- An understanding of ecommerce and the needs such a business has
- Excellent presentation skills
- Adaptability
- Unwavering accountability
- Fastidiousness
- Strong project management skills
- Excellent judgement
- The ability to manage requests and expectations
- Proactive time management skills
- Analytical curiosity
Job Type: Full-time
Required experience:
- SaaS, CSM or Similar: 1 year
Required education:
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