Under supervision, the Police Clerk performs all clerical functions and procedures to provide records support service to the Police Department; provides customer service to citizens at the front counter and over the telephone; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS Positions in this classification perform a variety of record and report related assignments following standardized procedures. The Police Clerk is expected to exercise independent judgment in the performance of duties with minimum supervision, staff the front counter, and is expected to provide courteous, expedient, and efficient service to the public. Adequate performance requires knowledge of department procedures, various city, county, and state codes and the ability to choose among a number of alternatives in solving routine problems. SUPERVISION RECEIVED Supervision is provided by the Lead Police Clerk with direction provided by other chain of command staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to temporary employees and volunteers.
Examples of Important and Essential Functions:
Public Counter/Telephone Functions Greets public at the front counter; provides advice or assistance; directs individuals to proper department or personnel; accepts payments in the form of cash, checks, and credit cards for miscellaneous police services; informs public about departmental operations and the availability/services of referral agencies; answers incoming business lines and assists callers; calms upset or irate individuals, in person and over a telephone and ascertains information to determine how best to proceed; directs/screens calls to appropriate agency, department, or personnel; obtains complete information regarding the circumstances of calls for service; and uses a concise, logical method to input non-emergency calls for service into a computer aided dispatch system. Office Assistant Functions Enters data from police reports into automated record system; photocopies and routes completed reports and attachments to proper destinations; directs various case reports, forms, and correspondence to appropriate files or person(s); maintains accurate, up-to-date files; files all materials in alphabetical, chronological, or numerical order; purges files of outdated material and prepares reports for microfiche; opens and distributes inter-departmental and U.S. mail; inputs and accesses information to automated law enforcement systems; composes teletypes as requested and required; directs incoming teletypes to appropriate personnel; compiles statistics and reports; processes traffic citations; and performs other duties as assigned.
Job Related and Essential Qualifications:
Demonstrated Knowledge of : Modern office practices and procedures; operation of office equipment; proper English usage, diction, spelling, grammar, and punctuation; alphabetical, chronological, and numerical filing systems; personal computer operating systems and software applications; and effective interpersonal communication techniques. Demonstrated Skills to : Analyze situations quickly and make sound decisions in emergency and routine situations; relate effectively to co-workers, supervisors, department personnel, and the public; effectively communicate both orally and in writing; perform two or more tasks concurrently; read and retain information; meet keyboard proficiency standards; operate electronic data processing equipment; utilize personal computers and computer software to perform word processing, spreadsheet, and specialized functions; and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to : Speak and hear clearly; learn the techniques, procedures, and methods used in the operation of an automated police records system; recognize and discern various emotional states when dealing with citizens in person and over the telephone; remain calm in dealing with emergency situations; use patience, courtesy, and tact when relating with the public; and meet the City’s keyboarding standard (35 net wpm). Experience, Education, and Training Guidelines: Any combination of experience, education and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills and abilities would be: Experience : Two years of experience in typing, word processing, general clerical work involving extensive public contact in person and on the telephone, and personal computer experience. Experience working in a police department is desirable. Education : Equivalent to graduation from high school supplemented by typing, word processing, and business/public relations courses. Training : Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification : Typing/Keyboarding Certificate certifying a proficiency of a net minimum 35 wpm. Possession of a Certificate of Basic Records Course Completion awarded from a POST accredited presenter is required within 2 years of employment. License : May require the possession of a valid California driver’s license with a satisfactory driving record as determined by the City. Other Requirements : Willingness and ability to work shifts, holidays, weekends, and scheduled and emergency overtime; be available for call back as required; attend classes, seminars, and workshops during work and non-work hours as required; wear a uniform; and comply with department grooming standards. Special Requirements : Essential duties require the mental and/or physical ability toconverse over the telephone and in person; detect when a person is speaking with varying degrees of emotion; read computer monitors, fine print, charts, graphs, and maps; discern colors; use a computer keyboard; bend, stoop, stretch, and reach; sit for long periods of time; and safely move, manipulate, lift and carry up to 25 pounds.
Additional Information:
The City of Livermore is an equal opportunity employer and supports workforce diversity.
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