Due to the high volume of applications anticipated for this recruitment, the following procedures will apply:
- Separate Promotional and Open (external) Eligibility Lists will be established.
- The Promotional Eligibility List will be comprised of current City employees (full or part-time) who meet the minimum qualifications and successfully complete any required selection processes.
- The Open Eligibility List will consist of external applicants who meet the minimum qualifications and successfully complete any required selection processes.
- The City reserves the right to limit the number of external applications accepted to the first one hundred (100) applications.
- The hiring department will consider the Promotional Eligibility List prior to considering candidates on the Open Eligibility List.
The Customer Services Representative professionally and respectfully represents the City by performing a variety of customer service, clerical, and fiscal duties related to the City’s utility service and business license operations. The ideal candidates for this position will have exceptional communication and interpersonal skills and the ability to work collaboratively with the public, City staff, and management. Ideal candidates also possess analytical and problem solving skills and customer service experience working in the areas of utilities, business licensing, banking, or cashiering.
Depending upon the area of assignment, you may be assigned to work at the City’s Utility & Customer Services Center on Bon View Avenue or at Ontario City Hall located on B Street. The position’s eligibility list, once established, will be used to fill future full-time openings in this classification.
The Administrative Services Agency
The City’s Administrative Services Agency provides support services to the citizens of Ontario and other departments such as financial services, procurement services, and revenue services; and safeguards the City’s assets by establishing sound financial practices and procedures.
The City of Ontario
The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including; Police, Fire, Administrative Services, Community Services, Development, Economic Development, Housing, and the Ontario Municipal Utilities Company. The City’s team is staffed with approximately 1,000 full-time and 100 part-time diverse and talented employees who work to support a common goal of providing excellent service to the community.
To see our City in action please view this brief video regarding our Focus on Service . We also invite you to learn more about the City of Ontario by reviewing the City’s website. A few useful links are also listed below:
Approach to Public Service (General guidelines for City of Ontario employees)
OntarioCityEmployees.org (Information about City of Ontario benefit plans)
The Ontario Plan (The City’s Comprehensive Business Plan)
Examples of Essential Functions:
The essential functions typically performed by the Customer Services Representative include the following:
- Provides an “excellent” level of customer service at public counter to receive funds as cashier and to answer questions & process requests regarding utility services, invoices, business license applications and business license renewals for citizens and businesses of Ontario.
- Provides an “excellent” level customer service over the telephone regarding water, sewer, and trash services, usage, billings and delinquencies; and for all business license applications and renewal activities.
- Researches questions and concerns from residents and business owners in regards to utility services and business license matters; and responds in a professional and timely manner.
- Demonstrates excellent teamwork skills with other employees to solve problems and answer questions for our residents and business owners.
- Creates, maintains and completes paperwork necessary to provide excellent service to utility and business license customers in a professional and timely manner.
- Posts and balances monies received in person, by mail and over the phone; practices excellent internal controls of all City funds.
- Generates, mails, and responds to correspondence, applications, notices, and other documents related to utilities and business licenses; and collaborates and coordinates work with other department representatives.
- Updates and enters information into computer regarding customer requests, utility billing information, service requests, and/or business license information and maintains records and files.
- Calculates various business license fees, utility advance payments, utility billings and various utility fees.
- Provides clerical support to department, orders supplies, and assists with the guidance and training of temporary employees as necessary.
Qualification Guidelines:
Submitted applications will be reviewed in the order in which they are received to determine if the applicant possesses any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Example combinations are listed as follows:
Education
High school diploma or recognized equivalent.
Experience
One year experience in customer service, call center, or business licensing work.
Desirable Experience
Previous cash handling (cashiering) experience. Previous directly related work or internship experience with a call center or utility provider.
Desirable Abilities
The ability to demonstrate and adhere to the three core principles of the City’s Approach to Public Service.
Supplemental Information:
How to Apply
Apply online by clicking on the “Apply” link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com you will be prompted to create a new user account, otherwise log in with your user name and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:
- List any relevant experience and education that demonstrates that you qualify for the position.
- List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including if applicable, all employment with the City of Ontario).
- Separately list each position held, including different positions with the same employer.
A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.
Supplemental Questions
To complete your application for this position you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.
Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.
Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write “no experience” for the appropriate question.
Email Notices
Email is the primary way that the Human Resources or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the city of Ontario will come from “@ci.ontario.ca.us” or “governmentjobs.com.” If you change your email address after submitting your application please visit governmentjobs.com and update your profile.
Frequently Asked Questions
If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.
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