Essential Duties and Responsibilities:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Provide for the efficient operation of the Communications Center. This is per the guidelines established under any and all subsequent S.O.P.’s and Special Orders dealing with communications.
Ensuring the proper documentation of all radio traffic and shift activity during their duty shift.
Ensuring completion/distribution of the daily bulletin.
Ensuring the distribution of activity information from CAD to the Shift Commander to be presented at Roll Call.
Preparation and distribution of the daily Housewatch list.
Notify the Records Supervisor of any office supplies needed to ensure efficient operation of the area.
Release any approved news releases and divulge records system information when authorized by the Chief of Police, Chief of Patrol Services or the Supervisor of Communications/IT.
Any other assignments as made by the Supervisor of Communications/IT and the Chief of Support Services.
Additional Tasks and Responsibilities:
While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.
Performs miscellaneous filing, copying, and collating duties.
Assists other staff members when required, including assisting co-dispatchers as needed.
Knowledge, Skills, and Abilities:
Minimum Training and Experience Required to Perform Essential Job Functions
High school diploma or equivalent with administrative skills and computer experience, or any combination of education and experience that provides equivalent knowledge, skills, and abilities will be considered.
Physical and Mental Abilities Required to Perform Essential Job Functions
Language Ability and Interpersonal Communication
Ability to analyze and categorize data and information in order to determine the relationship of the data with reference to established criteria/standards. Ability to compare, count, differentiate, measure, assemble, transcribe, copy and record data and information. Ability to classify, compute and tabulate data.
Ability to persuade, convince, and/or train others, including the ability to act in a lead worker capacity. Ability to advise and interpret how to apply policies, procedures and standards to specific situations.
Ability to utilize a variety of advisory data and information such as technical operating manuals, police reports, procedures, guidelines and non-routine correspondence.
Ability to communicate orally and in writing with police officers, attorneys, court officials, vendors, co-workers, the general public, other Village staff, and immediate supervisor.
Mathematical Ability
Ability to add, subtract, multiply, divide, calculate percentages, fractions, decimals, volumes and ratios. Ability to interpret basic descriptive statistical reports.
Judgment and Situational Reasoning Ability
Ability to use functional reasoning and apply rational judgment in performing diversified work activities.
Ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against sensory and/or judgmental criteria, as opposed to criteria which are clearly measurable.
Physical Requirements
Ability to operate equipment and machinery requiring simple but continuous adjustments, such as computer keyboards, telephones, copiers, radio, and other general office equipment as necessary.
Ability to coordinate eyes, hands, feet and limbs in performing movements requiring skill and training, such as data entry.
Ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and pulling.
Ability to recognize and identify similarities or differences between characteristics of colors, shapes, sounds, and textures associated with job-related objects, materials and tasks.
Ability to sit for extended periods of time.
Environmental Adaptability
Ability to work under generally safe and comfortable conditions where exposure to environmental factors such as repetitive computer keyboard use, irate individuals, and intimidation may cause discomfort and poses little risk of injury.
The Village of Lake in the Hills is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Village will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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