Card ordering and maintenance: ATM and debit card
Reconcilement of reports and providing totals to accounting
Research pending card transactions for problem resolution
ATM reconcilement, adjustments and disputes
Shared branching reconcilement and adjustments including returned items
Network reports: reconcilement and adjustments
Assist Accounting with corporate account reconcilement
Support Branches and Member Services department with research and resolution of card issues including lost/stolen, reorders and fraud procedures
Monitor fraud cases and compromises
Provide data for management reports
Assist in the fraud process as needed
Handle returned mail pertaining to the department
Monitor and respond to voicemail and email to the shared department addresses
Cross train and provide backup to other areas of the department as needed
Comply with policies and procedures and understand changes in regulatory requirements, with particular attention to the Bank Secrecy Act, Patriot Act, and with robbery procedures
Complete special projects and other duties assigned by management on a temporary or permanent basis as needed
Required Skills
Knowledge of credit union product and procedures
Ability to communicate clearly and appropriately with internal credit union staff
Employee shows an established level of trust and diplomacy
Provide highest quality of member service and strive to exceed member’s and internal staff’s expectations
Outstanding analytical and decision-making capacity
Excellent written and oral communication skills
Ability to multi-task and complete project deadlines within timeframe
Required Experience
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