Atlantic | Pacific (A | P) is a fourth generation real estate company with its origins in New York and has expanded through the years across the country. Since the mid 1970’s, A | P has purchased, developed, leased and managed residential and commercial properties throughout the United States. At Atlantic | Pacific, our Culture is fundamental to our success. At all of the Atlantic | Pacific Companies, we recognize that we are in the ‘people’ business and that our #1 resource is our team. We encourage every one of our employees to continue to learn and develop their business skills and real estate knowledge by providing training, mentoring and opportunities for professional advancement. Our commitment to providing each employee with a strong sense of contribution enables us to attract and retain top talent in each of the markets we serve.
Our property management company is seeking skilled and reliable candidates to interview for the position of Front Desk Supervisor for our Luxury Condominium located in Miami Beach, FL.
This position must possess excellent customer skills, be well-groomed, and display the maturity and self-confidence to demonstrate good judgment. The Supervisor should be quick thinking, show initiative, and be able to work as a member of a team. The main goal is to set a positive example of integrity and service and for guaranteeing a courteous environment for residents and guests. They are primarily responsible for providing information and arranging accommodations for residents by performing the following duties.
Responsibilities:
- Greets and welcomes all residents and guests.
- Develops positive relationships with residents and guests.
- Knows resident’s names and incorporates with greetings.
- Develops positive relationships with local contacts.
- Answers inquiries, offers suggestions, and provides descriptive literature pertaining to local events, including but not limited to, excursions, sports events, concerts, and plays.
- Discusses routes, time schedules, rates, and types of accommodations with residents to determine preferences and makes reservations for them.
- Verifies arrival and departure times, traces routes on maps, and arranges for baggage handling and other services requested by guests or residents.
- Makes dining and other reservations for residents and guests, and obtains tickets for events.
- Provides information about local features such as shopping, dining, nightlife, and recreational destinations.
- Makes travel arrangements for sightseeing and other tours.
- Receives, stores, and delivers luggage and mail.
- Is available to residents and guests by phone during scheduled shift.
- Plans special events, parties, and meetings.
- Maintains confidentiality of any information of the residents and keep it only the knowledge of management.
- Refrains from requesting tips or gratuities from owners and/or guests.
- Performs other duties as assigned by Property Manager.
Requirements:
- Must have hospitality exp, high school or college course work
- At least one year in a Supervisory role
- Take care of special needs of the residents
- Supervise and schedule Front Desk Staff, perform Front Desk Duties
- Must have prior (5 years) Concierge or Front Desk experience in luxury or high-rise
- Must have extensive knowledge of Miami and South Beach Area
- Preferred fluency in English and Spanish and proficient in reading and writing
Compensation package:
Great starting hourly rate and benefits including, but not limited to, health insurance (medical, dental and vision), paid time-off, paid holidays, 401(k) program, Flexible Spending Accounts, and a fantastic work environment with a growing company
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