Microsoft Services is proud to have the opportunity to serve our government and offer an opportunity for you to do the same. The Microsoft Services team has provided and continues to provide a vital role in supporting the successful and accelerated achievement of our customers’ objectives through Microsoft products. Microsoft has seen an explosive growth in the adoption of Microsoft Systems Center suite products. The successful candidate must be a U.S. Citizen.
Microsoft Services is looking for a Dedicated Senior Premier Field Engineer with extensive Microsoft Systems Center Management Technologies expertise who will support the Civilian Government Group. Microsoft Services helps customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by improving the overall Customer and Partner Experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement.
A Systems Center Management Technologies (SCCM) Senior Premier Field Engineer's primary responsibilities include providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the client and server. The successful candidate will be capable of providing field technical support presence. The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management. The candidate will provide technical support including product technical training onsite, as well as via telephone, and electronic media. Candidate must be able to manage hot issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved.
Recommended qualifications include:
- Superior problem solving and troubleshooting skills at the System Engineer level
- Exceptional customer service, overall communication and technical writing skills
- Sufficient technical depth to communicate with development and other internal organizations at a peer level
- Ability to work independently with minimal management supervision and as part of nationwide team of engineers
- Aptitude for providing exceptional customer service in politically charged environments
- Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development
- Ability to apply technology to improve existing products and systems at customers and for internal use
- Ability to actively participate in team support by proposing and implementing solutions
- Ability to contribute to the broader System Center, IT Manageability and Premier Field Engineering communities through supporting peers and/or contributing to reusable IP
- Ability to assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers.
Requirements (SCCM):
• Extensive understanding of client/server, networking, and internet.
• A superior knowledge and demonstrated technical proficiency in Microsoft Systems Center Configuration Manager (SCCM) 2007 with experience in managing medium to large environments. Knowledge of 2012 is required.
• The candidate should be able to troubleshoot all aspects of SCCM effectively and understand the product flow patch management, software distribution and logging in detail.
• Applicants should have experience in other Microsoft Management technologies, including Active Directory services (AD), System Center Operations Manager (SCOM), System Center Essentials and WSUS is desired.
• Secondary experience with several complimentary Microsoft Enterprise products like Windows Server and Desktop Operating Systems, clustering, scripting e.g. VB or PowerShell, Microsoft Deployment Toolkit and Windows Automated Installation Kit (WAIK) to support Windows 7 and Windows 8 client deployment through SCCM, AD Directory Services (AD DS), System Center Virtual Machine Manager and other System Center products, etc. is preferred. SQL- both management and querying, WMI and IIS, repackaging applications and virtualization of OS and applications (App-V).
A 4-year technical degree or equivalent work experience, plus 3 years of experience in technical support in an Enterprise environment is desired. MCITP or System Center certifications are preferred. The candidate will need strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and mission issues.
The successful candidate must be a U.S. Citizen and be able to obtain a Govt security clearance.
Although the position is local to the DC area, there could be some required travel to customer sites with consecutive overnight stays.
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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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