PREMIER FIELD ENGINEER - Virtualization

Public Sector Engineer - Virtualization

Preferred Location:   Non-Location Specific

Alternate Locations: Dallas, TX; Charlotte, NC; Fargo, ND; Seattle, WA

In some cases, the position can also be located in another major city in the United States.

The CSS Public Sector Engineer positions are a blend of Premier Field Engineer and Support Escalation Engineer engagements.

The CSS Public Sector group is an organization chartered to deliver increased value to some of our most important customers.   PubSec engineers have the opportunity to work with one consistent segment customizing support, services, and offerings to meet these customers’ needs.   Engineers can move between proactive services delivering preventative, health-driving services on site and remotely, and also providing reactive deep technical problem-resolution assistance by phone.

At Microsoft, the sentence: “That’s not our problem” doesn’t exist in our lexicon.   With thousands of employees, we deliver world-class assistance around the clock to our customers, partners and developers in 24 languages.

This position may require you to work a rotational on-call schedule, as well as, some domestic and international travel.   This job is eligible for the following work arrangements:   Compressed Work Week, Flex Time, Telework.

Ability to meet Microsoft, customer, and government security screening requirements are required for this role.   These requirements include but are not limited to the following specialized security screenings:

  Citizenship Verification:   This position requires verification of US Citizenship to meet US Federal Government security requirements.

  US Government Security Clearance:   Candidates for this position must currently hold or be able to obtain a US Security Clearance with the US Federal Government.

Roles and Responsibilities:

Represent Microsoft and communicate with corporate customers via telephone, written correspondence, electronic service, and in person regarding finding solutions for technically complex problems identified in Microsoft System Center Suite of products; specifically with Virtual Machine Manager (VMM).   Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line.   Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.   Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.

Proactive - Premier Field Engineering engagements

Create detailed technical assessments of customer environments, identifying risks to IT best practices, scoping and building a plan for each opportunity to remediate risks.   Teach and present workshops and other proactive materials in a group/classroom settings.   Lead and control the communication with customers, internal Microsoft stake holders and/or third party vendors.   Determine and develop offerings around the technology to aid customers manage our prescriptive guidance for health.   Work directly with the product group development teams to obtain product design information or isolate both bug and non-bug related issues as well as act as an advocate for the customer on forward looking situations such as future product features/bug planning.   Ability to handle Critical Situations in technically challenging and politically hot circumstances.

Reactive - Support Escalation Engineering engagements

Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line.   Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.   Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.

Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.   Collaborate with Tech Leads and escalation resources when appropriate.   Report software bugs and customer design change suggestions. Develop specialized expertise in complex MS technologies.   Mentor and share information improving overall knowledge of group or organization. Mentor front line support organizations, providing mentor and escalation support for complex technical and political issues.

Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve light scripting. Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently.   Consistently share best practices with team members.   Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Ability to develop and deliver “in depth” technical training to other engineers. Write complex technical articles and sample programs for knowledge base.

Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.

Travel

Travel is required 30% of the time

QUALIFICATIONS:

SOFT SKILLS

  Leadership - handle technically challenging and politically hot customer situations

  Strong communications skills - Excellent spoken and written English communication skills

  Effective, polished interaction with customer both on the telephone and potentially face-to-face to gather information

  Superior problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions

  Ability to work collaboratively with the Engineering teams to drive architectural changes throughout the environments to improve stability of each environment

  Outstanding partnering capabilities

  Ability to drive product/service improvements in core technical focus area

  Logical and Critical thinking, and demonstrated success in dealing with ambiguity and problem definition under continual deadline constraints

  Passion for technology and customer support

  Understanding of cloud vs. on premise computing

TECHNICAL SKILLS

  Two or more years of System Center Virtual Machine Manager configuration and administration

  Strong knowledge of virtualization technologies and strategies

  Programming, scripting, and/or SQL experience a plus

  Strong knowledge of Microsoft® System Center components, with specific experience with Virtual Machine Manager (VMM), Application Virtualization, and Windows Server.

  Knowledge of Virtualization concepts including Hyper-V or equivalent competitor products

  Two or more years of System Center Configuration Manager administration or solid experience in systems development, network operations, software support or I.T. consulting,

  Experience with System Center Data Protection Manger and/or Service Manager a plus,

EXPERIENCE

  At least 3 years of Technical Support experience (in a Tier 3 environment) including experience in a customer-facing or customer technical support role

EDUCATION/CERTIFICATION

  B.S. degree in Computer Science or equivalent experience

Microsoft is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

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Track and Field Scouts - USA - Sports Management - Charlotte, NC

Track and Field Scouts - USA more... ?

We are seeking to build our Track and Field Division.

We are seeking a self motivated individual that has the following experience: 2 years of marketing experience and 2 years of sales experience.

Please mention DiversityJobs.com
if asked how you found this job.

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Field Property Loss Specialist - National Catastrophe Team - USA

Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability rely on the skills, knowledge, and creativity of our more than 50,000 employees in over 900 offices worldwide. As number 81 on Fortune Magazine’s list of the 100 largest corporations in the U.S., we have the resources and training our employees need to drive our business forward and be successful in an ever-evolving, complex world. Liberty Mutual Insurance offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, property, commercial automobile, general liability, global specialty, group disability, reinsurance and surety. Liberty Mutual Insurance (www.libertymutual.com) employs over 45,000 people in more than 900 offices throughout the world.

Advance your career at Liberty Mutual Insurance- A Fortune 100 Company!

Liberty Mutual is seeking new talent for future opportunities within our Personal Insurance Catastrophe Claims Department. A Field Property Loss Specialist Catastrophe is dedicated to providing superior customer service to Liberty Mutual Insurance customers by providing a fair and timely resolution of a large volume of homeowner claims.  Liberty Mutual Insurance is an industry leader in employee development, and all Property Loss Specialists receive thorough training in insurance principles, analytics, building products, and the systems used to conduct business.

Responsibilities:

Responsible for investigating the facts of property (homeowner's) damage claims and evaluating damages. Meet with customers in their homes, facilitate repairs to damaged property, facilitate the replacement of destroyed personal property and when necessary, help customers find alternate living quarters until they can return home. Use the latest technology to prepare computer diagrams of damaged areas, write estimates for repairs and issue payments. Field Property Loss Specialist will work remotely and travel 75%.Qualifications:
At least 3-5 years of prior work experience in construction or homeowner's claims (scoping losses and completing estimates). Must possess excellent interpersonal, written and verbal skills, strong analytical skills, as well as superior customer service and negotiation skills. Must possess knowledge of estimating software and the ability to work independently is essential. Bachelor's degree required. Benefits:
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

401K and Company paid pension plan

Medical coverage Dental coverage Paid time-off Pay-for-Performance Discounts on automobile and homeowner's insurance Discount fitness memberships Flexible spending accounts Tuition reimbursement Vision care coverage Work/Life resources Credit Union membership Employee and Dependent life insurance Disability insurance Accidental death & dismemberment insurance

Overview:

We believe strongly that success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded by doing the right thing the right way.
We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
We believe our employees take pride in knowing that they help people live safer more secure lives everyday.
Responsibility. What's your policy? Base Pay $49,700.00 - $60,900.00 /Year

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Field Service Technician - PSL Rheotek USA

.container { width: 92%; max-width: 1500px; } @media (min-width: 1700px) { .col-xl-2 { width: 20%; } } @media (min-width: 770px) { #tabProfile .dropdown-menu { margin-left: -75px; } } Field Service Technician - PSL Rheotek USA | PSL Rheotek USA Inc Job Opening Sign In PSL Rheotek USA Inc

Save Alert Share Post to LinkedIn Post to Twitter Post to Facebook Share on Google+ Email Job Field Service Technician - PSL Rheotek USA PSL Rheotek USA Inc Granger, IN Posted 3 days ago in Everything Else

Entry-level Field Service Technician/Installer
PSL Rheotek USA Inc – Granger, IN

Job Description:
We are seeking a self-motivated and technically oriented individual with electrical/electronic education and/or experience for the position of Field Service Technician/Installer. Individual must be familiar with reading circuit diagrams and various electronic trouble-shooting techniques, and have an aptitude for computer operations. Applicants must have excellent communication skills as they will be required to teach the operation of instruments to users. While being familiar with networks, having refrigeration experience, and a chemistry background would be helpful, these skills are not a requirement. For this position, approximately 50%-80% of time will be spent travelling throughout the United States and all travel expenses are reimbursed. Individual will be responsible for installing and servicing our complete line of testing instruments that measure the physical properties of liquids. Training for the full product line will be provided.

Responsibilities:
- Complete provided training
- Learn our products and service procedures
- Execute electronic trouble-shooting techniques
- 50%-80% of position is travelling (all expenses reimbursed)
- Installing and servicing our complete line of testing instruments
- Training users on the proper use and operations of these instruments

Requirements:
- Associate degree or equivalent from a two-year college or technical school and/or other combination of technical training through the military, apprenticeship, or other equivalent training/experience
- High school diploma or equivalent
- Self-motivated and technically oriented
- Electrical/electronic education and/or experience
- Familiarity with circuit diagrams and electronic trouble shooting techniques
- Computer aptitude
- Excellent communication skills
- Interact with customers in a professional manner
- Pass a drug screening prior to employment and throughout the course of employment

Benefits:
- Medical/dental/vision
- Paid vacation and holidays
- A competitive wage and more

Company Description:
PSL Rheotek USA Inc is the US distributor for Poulten,Selfe and Lee LTD. We provide on-site support and service; including all warranty, preventative maintenance, and repair work on all of Poulten, Selfe and Lee LTD’s products. We provide instruments and service to the polymer, petroleum and pulp industries for testing viscosity as well as providing sample prep systems, viscosity standards and glass viscometers.

All qualified applicants will receive consideration for employment without regard for race, color, religion, sex, or national origin.
We are an equal opportunity and affirmative action employer
Military friendly employer

About PSL Rheotek USA Inc:

PSL Rheotek USA Inc is the US distributor for Poulten,Selfe and Lee LTD. We provide on-site support and service; including all warranty, preventative maintenance, and repair work on all of Poulten, Selfe and Lee LTDâ??s products. We provide instruments and service to the polymer, petroleum and pulp industries for testing viscosity as well as providing sample prep systems, viscosity standards and glass viscometers.

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