CitySprint is the UK’s largest same day distribution Network. We work with a wide variety of clients from all sectors, delivering their best work, original ideas, valuable data, award winning designs, life saving organs, critical machinery, wonderful presents, and everything else in between. We offer a comprehensive range of courier and logistics services, available 24/7. Our UK network, of 37 wholly-owned service centres and 2500-plus couriers, handles over 5 million critical deliveries a year. We operate in all major UK conurbations, connection all types of businesses across Britain so we have local knowledge and customer service, backed by a national presence.
Benefits of working for CitySprint include 22 days holiday (rising to incrementally to 25 days after five years service), childcare vouchers, season ticket loans, and the Ride2Work scheme. We place high value on the training, and make every effort to support our employee’s personal development.
We are looking to recruit an experienced Operations Assistant to join our busy team within our growing National Out of Hours Operation based in Hemel Hempstead.
As a member of the Out of Hours Team you will be providing effective management of Service Level Agreements and Standard Operational Procedures across various disciplines within this fast paced operational and call centre environment.
The hours of work are 08:00 – 18:00 every Saturday and Sunday with the opportunity of regular overtime throughout the week, subject to availability.
Key Responsibilities
- Every job is taken accurately in accordance with agreed Standard Operating Procedures.
- All bookings are collected and delivered within agreed service levels.
- Ensuring all Service Centres provide adequate resource to maintain service and commercial targets are achieved.
- All jobs are proactively monitored and where delays occur the customer is informed and the jobs updated.
- Where adequate resource or information is not available this is escalated to the relevant Service Centre Manager.
- Use the most efficient courier choice – Back-load couriers always have priority – Reduce Dead Miles & Increase Margins.
Skills/ Abilities
- Must be computer literate and comfortable learning new packages.
- Fast accurate keyboard skills and attention to detail in data entry
- Efficient, professional and customer focused telephone manner
- Effective communication skills
- Excellent punctuality and attendance
- Able to work within a fast paced and pressured environment without constant supervision
- Flexible
- Reliable
- Good team player
- Mature, Professional approach
- Very good appreciation of UK geography
- A highly organised and tenacious individual
If you wish to be considered for the above role, please send your CV along with a comprehensive covering letter outlining your capabilities and transferable skills.
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