The Call Center Attendant answers all incoming telephone calls on a 40 line switchboard for all Center for Hematology Oncology (CHO) sites and ensures registrations, demographics and insurance information is accurate.
POSITION EXPECTATIONS AND RESPONSIBILITIES:
- Possess knowledge of or ability to learn the HBOC Star Registration System.
- Schedule multiple appointments for the CHO locations.
- Confirm all MD/NP/PA visits.
- Maintain cancellation list for all locations.
- Make note of reasons for physicians/ARNP/PA changes in schedules.
- Provide administrative support to the physicians/NP/PA and departments.
- Obtain/enter accurate demographic and insurance information into computer system.
- Answer all incoming calls within established standards and efficiently route calls to appropriate departments/sites.
- Communicate all patient messages and requests via e-mail to physician/NP/PA/Triage RN and various departments.
- Expected to reschedule and call appointments in the computer, contingent on physician or office schedule changes.
- Communicate any patient demographic or insurance information changes to the business office prior to patient presenting for an appointment.
MINIMUM EDUCATION AND/OR EXPERIENCE REQUIRED:
- High school diploma or general education degree (GED)
- Minimum of 1 year related experience and/or training
Licensure/Regulation/Certification: N/A
*Incumbent may be required to perform emergency duty before, during and/or beyond normal work hours or days in the event of an emergency, crisis situation or disaster (man-made or natural) including evacuation sites.
*The person in this position will work in a smoke-free location, and is expected to adhere to all smoking restrictions.
*In the spirit of wellness for both our employees and patients, Boca Raton Regional Hospital has instituted a mandatory influenza prevention vaccination program. Current employees must receive the influenza prevention vaccination free of charge during the recognized flu season. As a condition of employment, new hires will be required to comply with all program rules. This is a mandatory program with the exception of documented medical or religious reasons for not receiving the vaccine. For further information on this progressive program, please contact Boca Raton Regional Hospital’s Human Resources Department at 561-955-4075.
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