Incumbents in this job work in a professional office setting, extensively using a computer and telephone to establish child support orders and to collect child support. They verify and/or correct balances which may be owed, determine appropriate legal action including garnishment, lien, etc. and prepare documentation in support of cases presented in court hearings. Incumbents conduct research to gather evidence, analyze facts, and apply knowledge of agency rules, regulations and policies.
Example of Duties:
- Enter data into a computer system.
- Conduct interviews to gather or clarify information.
- Locate assets, income, property ownership, and/or employment by searching public and private records.
- Determine debt and establish child support orders.
- Review, process, and verify accounts and account balances.
- Contact individuals or organizations to secure delinquent payments, and/or make payment arrangements for money owed.
- Receive, research and respond to incoming questions or complaints.
- Interpret, clarify, explain and apply agency policy and procedures, business practices, federal or state laws and regulations.
Typical Qualifications:
(includes knowledge, skills, and abilities required upon entry into position and trainable after entry into position)
- Exceptional customer service skills.
- Strong communication skills in verbal and written form.
- Knowledge of and ability to apply telephone etiquette skills.
- Basic knowledge in use of computer software programs including web based, spreadsheet and word processing.
- Ability to comprehend and accurately apply agency policy and instruction.
Supplemental Information:
- Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
- Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
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