Wage/Hourly DMV Direct Call Center Agents - So Boston - Pos.#03516 - Dept of Motor Vehicles - Halifax, VA

Note: These are part-time hourly position(s) and do not offer state benefits. The DMV Direct Call Center Agent (Program Support Tech Sr.) position is responsible for providing high-quality customer services to individuals calling DMV Direct needing assistance with DMV products, services and website navigations. Positions will ensure that customers are provided with correct information or given appropriate direction as to what they need to do next to complete their business with DMV. Responses are in accordance with the Motor Vehicle Code of Virginia. DMV rules and regulations, the Privacy Protection Act and Freedom of Information Act are performed in a customer service oriented manner. Position requires assessment of case and independent corrections/updates to DMV records as determined through customer contact and research.

Minimum Qualifications

Knowledge of business English and mathematics; office operations and practices. Ability to read and understand technical information and relay information to others in an effective manner. Ability to use personal computer, minimum keyboarding speed of 35 wpm. High School diploma or GED.

Preferred Qualifications

Previous call center experience preferred and or customer service experience in a high volume, fast-paced environment. Ability to multi-task and keyboarding skills of 35 wpm or better. Bilingual individuals fluent in English and other language(s) are encouraged to apply.

Special Requirements

If selected for this position, you will be required to complete between 2 to 6 weeks of training. During Training you will need to work full-time (8 hour days) hours. Upon completion of the training, a schedule will be established and hours assigned. Training and the positions will be located in the So Boston DMV Direct Call Center located: RVTP 1092 Confroy Drive South Boston, Virginia 24592-6887

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