Job Number:
R113358
)
Description
InterContinental
Hotels Group (IHG) currently has an opening for a Guest Service Representative
(Front Desk Clerk)
for Holiday Inn Express
Hotel and Suites
. The pay range for
this position is
$22.30 per hour to
$23.74
per hour depending upon experience.
As part of this
dynamic Guest Services team, this position is responsible Check-in/check-out
hotel guests in a timely and professional manner; process all payments
according to established procedures.
InterContinental Hotels Group
is a world
leader in hospitality with over 3,500 hotels offering close to half a million
guest rooms in nearly 100 countries. Our award-winning brands satisfy the full
spectrum of accommodation needs, ranging from luxury to extended stay with
properties including InterContinental, Crowne Plaza, Staybridge, Candlewood,
Indigo, Even Hotels, Holiday Inn and Holiday Inn Express. All of our hotels have one thing in common:
they are
“Great Hotels Guests Love.”
©
IHG
offers
“Room to Grow”
©
meaning career opportunities to
help talented people learn and advance.
By bringing your expertise and passion to any one of our brands, you
become part of our success, helping us to achieve our vision: to be the most
preferred, admired and successful hotel company the world over.
Holiday Inn Express Hotel & Suites
offers
252 guest rooms and suites, with over 2,000 square feet of meeting and event
space ideal for smaller “smart” meetings and seminars. Amenities include
complimentary buffet breakfast daily, complimentary local and toll-free calls,
complimentary business center and high-speed internet, and a complimentary
fitness center.
Best Location:
Holiday Inn Express Hotel and Suites, is only
steps from world-class attractions such as Pier 39, the famous Cable Cars,
Ghirardelli Square and ferry service to Alcatraz and the Golden Gate Bridge,
not to mention the unique shops, restaurants and fun spots of Fisherman’s
Wharf! Guests and event planners also
enjoy proximity to Chinatown, North Beach and Union Square shopping district
with plenty of public transportation options right outside the doo
DUTIES AND RESPONSIBILITIES:
Welcome guests
in a friendly, prompt and professional manner.
Register guests,
issue room keys, provide information on hotel services and room
location. Answer phones in a prompt
and courteous manner.
Up-sell rooms
where possible to maximize hotel revenue.
Accurately
process all cash and credit card transactions in accordance with
established procedures including but not limited to posting all charges,
completing cashier and other reports, preparing deposit, and
counting/securing assigned bank.
Issue, control
and release guest safe-deposit boxes.
Communicate any
outstanding guest requests or issues to management that may require
additional monitoring or follow-up.
Respond
appropriately to guest complaints.
Make appropriate service recovery gestures in order to ensure total
guest satisfaction.
May routinely
book guest reservations for individuals and/or groups that are requested
either by phone or from within the hotel; process cancellations,
revisions, and information updates on changes.
Promote teamwork
and quality service through daily communications and coordination with
other departments.
Perform other
duties as assigned including guest room tours, concierge services, special
guest requests, etc.
Qualifications
QUALIFICATIONS
AND REQUIREMENTS:
High
School diploma or equivalent, plus one-year front desk/guest service
experience. Some college preferred. Must speak fluent English. Other languages preferred.
This
job requires ability to perform the following:
Frequently
standing up behind the desk and front office areas.
Carrying or
lifting items weighing up to 50 pounds
Handling
objects, products and computer equipment
Use a keyboard
to operate various property management and reservations systems etc.
Other:
Communication
skills are utilized a significant amount of time when interacting with
guests and employees.
Reading and
writing abilities are utilized often.
Basic math
skills are used frequently.
Problem solving,
reasoning, motivating and training abilities are often used.
Must be
available to work any shifts, any day including nights, weekends, and/or
holidays.
In return we’ll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a pension plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.
So what’s your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
Job
:
Reservations
Primary Location
:
AMER_North Amer-United States-CA-San Francisco
Nov 30, 2015, 2:59:00 AM
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