Essential Duties and Responsibilities:
The following duties are normal for these positions. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
- Manage front desk operations in a senior center environment.
- Receptionist responsibilities include greeting customers, program participants and the public, as well as answering phones, emails and providing resources to patrons.
- Assist the public in person, provide information pertaining to classes and registration, senior services programs, specialized services, facility information and transportation.
- Schedule assistance appointments, conduct reminder calls and maintain calendars.
- Compile survey responses and various program statistics, manage partner agreements and process volunteer records.
- Edit and maintain program fliers, website, and other marketing materials.
- Handle a variety of clerical duties including the management of paper and electronic files, data entry, duplicating orders and the maintenance of program materials.
- HOURS: Various daytime shifts will be scheduled within these core hours: Monday-Friday: 8 a.m.-5 p.m.
Minimum Training and Experience Required to Perform Essential Job Functions:
- Completion of High School or and one year of experience in a front office/customer service setting, or any combination of education and experience that provides equivalent knowledge, skills and abilities. Associate degree or some college education is desirable.
- Experience working with public and in a general office environment.
- Ability to communicate effectively and provide excellent customer service to community groups, older adults, general public, staff and volunteers, in person and over the telephone.
- Ability to advise patrons on registration procedures and familiarity with program schedules.
- Word processing and data entry skills preferred.
- Ability to learn registration software and data entry programs.
- Experience working in a fast-paced, multi-task environment, with various age groups.
- Willingness to set up tables and chairs, AV equipment, and assist with facility reservation user group maintenance.
Supplemental Information:
CITY OF IRVINE
The City of Irvine is located 40 miles southeast of Los Angeles and six miles from the ocean in Orange County, California. Irvine encompasses more than 66 square miles and has a current residential population of more than 250,000. Incorporated in 1971, Irvine is recognized as one of America’s safest and most successful master-planned urban communities. Top-rated educational institutions, an enterprising business atmosphere, state-of-the-art transportation programs and systems, sound environmental stewardship, and respect for diversity all contribute to Irvine’s enviable quality of life. The City is ideally located adjacent to John Wayne/Orange County Airport and close to many of Southern California’s largest tourist attractions, numerous resorts, and some of the state’s finest beaches.
Irvine has also been recognized as one of the America’s Best Cities to Live, according to Money Magazine in 2014 . The City of Irvine also has the distinction of being one of the safest cities in the United States with a population of more than 100,000, based upon FBI statistics on violent crime.
The City employs almost 800 full-time and more than 500 part-time personnel and has an operating budget of $172.8 million. The Irvine community features an array of entertainment and recreational opportunities, parks and open space, a nationally recognized school district, a vibrant business environment, and an exceptional quality of life that makes it one of the most desirable cities in which to live and work.
THE DEPARTMENT
Community Services
The Community Services Department has developed over the City’s history into an award winning mixture of programs and services. The Department employs 121 full-time and approximately 500 part-time personnel. Community Service programs/functions include Senior Services, Child, Youth, and Family Services, Animal Care, Recreation and Park Services and Operations, Orange County Great Park, Disability Services, Athletics, Aquatics, Fine Arts Center, Facility Reservations and Contract Classes, Development and Park Planning, Environmental and Open Space Programs, Administrative, Business and Support Services, Community Relations, Volunteer Coordination, Public Information and Special Events, and Transportation Services (TRIPS).
The Department oversees development and maintenance of more than 700,000 square feet of high quality public facilities, creation of community and neighborhood park systems, and operation of existing parks and facilities, which includes: athletic fields and two aquatic centers, multiple community and neighborhood parks, two senior centers, eight community centers, a fine arts center, an adventure playground, a nature center, an animal care center and a skate park.
The Community Services Department vision is to create a lasting contribution to the health and well-being of the community. The Department’s mission is to provide exceptional service, innovative programs, and diverse cultural experiences in vibrant and sustainable spaces.
SELECTION PROCESS
The selection process may include one or more of the following: application review and evaluation, performance test, written test, and/or oral interview examination.
Questions asked during the selection process are based on the knowledge and abilities required to successfully perform the job. If you have a disability that requires accommodation during the selection process, please notify Human Resources at least 24 hours prior to the first phase of the selection process.
The successful candidate will be required to take and pass a post-offer medical examination, including drug screening, by a City physician to ensure their physical suitability to perform assigned duties. In addition, the City of Irvine conducts a thorough background investigation prior to appointment.
The City of Irvine is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
ADDITIONAL INFORMATION
Part-time employees are employed “at will” and serve at the pleasure of the appointing authority. As such, their services can be discontinued without cause.
Certain City operational budgets may not include funding for mandated CalPERS employer contributions; therefore, a qualified candidate who is a current member of CalPERS may be restricted from temporary/part-time employment with the City of Irvine.
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