A fantastic opportunity to join a Global leading company within the customer service team. Great training opportunity and excellent opportunity for growth. A fun and dedicated team with a great support network.
The Job’s Mission
To contribute to the Customer Service Team’s achievement of the objectives set; by actively demonstrating our corporate vision of outstanding customer service to all stakeholders in the supply chain through effective order management and the development of trusting relationships with all of our customers especially those under her/his responsibility.
Key Activities & Accountabilities
Following agreed procedures you will process our customer’s orders with a high level of accuracy. Manage the information flow related to the processing of those orders, requests for returns and credit notes.It is essential that you maintain accurate customer profiles and procedure manuals on Share-point.For some customers you will also be required to update their own systems via the internet.You will be responsible for maintaining your customer’s product/material code file. Updating SAP with changes and ensuring that the customer is aware of the change and place their orders using the correct code.Ensure customers are regularly informed regarding issues of product availability; respond to customer enquiries, claims and complaints within SLA’s.Senior team members will run reports throughout each day to check the status of orders and credits processed. It will be your responsibility to communicate issues faced and when requested to update your orders within the SLA to allow our warehouse and carrier adequate time to pick, pack and deliver our orders on time and in full.You will work collaboratively with all stakeholders in the Supply Chain, building trusting and supportive relationships in order to understand the Order to Cash process within Energizer.As a team we share best practice and actively encourage you to identify opportunities that might help the team to improve the use of common IT and measurement tools.JOB REQUIREMENTS
Education
Educated to GCSE Level or equivalent to include numeracy and literacy.
Graduate level or equivalent, an advantage.
Previous experience in a Supply Chain Customer Service role within an FMCG or similar business environment is advantageous.
Knowledge of SAP desirable
Experience
Teamwork - Proven skills to work in a team and within an environment requiring flexibility and quick response
Good communicator and diplomat
Excellent telephone manner
Passionate about customer service
Be highly organised and be able to manage conflicting deadlines
Objectivity, integrity, self-starter
Tenacity, common sense
Be computer literate with an ability to learn new systems.
Competencies
Teamwork - Proven skills to work in a team and within an environment requiring flexibility and quick response
Good communicator and diplomat
Excellent telephone manner
Passionate about customer service
Be highly organised and be able to manage conflicting deadlines
Objectivity, integrity, self-starter
Tenacity, common sense
Be computer literate with an ability to learn new systems.
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