General Overview:
As one of the largest health insurers in the nation, we help millions of individuals everyday have access to the health insurance, care and other related services that they need to live longer, healthier lives. The customer service team handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. The representatives troubleshoot and resolve customer complaints and ensure that responses to inquiries are completed timely and according to established service and quality standards.
As an Associate Customer Service Representative we offer you a thorough training program. After successful completion of your core training you will be assigned to a work unit where you will be able to provide prompt, accurate and courteous replies to written and telephone inquiries.
Essential Job Functions:
- Resolves customer inquiries and complaints via written, telephonic, or face-to-face communication in a timely and accurate manner.
- Prepares adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
- Meets all production, quality, and adherence standards. Attends all required training classes.
- Elevates issues to next level of supervision, as appropriate.
- Maintains accurate records, including timekeeping records.
- Other duties as assigned or requested.
Minimum Qualifications:
- High School Diploma or GED required
Preferred Qualifications:
- 1-2 years customer service experience in a call center preferred with healthcare customer service strongly preferred
Highmark Health provides competitive compensation and a comprehensive benefit package, along with an environment that promotes community involvement and volunteer service.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
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