Urbana, IL - Client Services Assistant job - ASPCA - Urbana, IL

Requisition Number 2015-1986

Department Animal Poison Control Ctr


Location Urbana, IL


Job Summary: Provide support for all areas of the Client Services team, including AHS, APSS, VLPP, Nutrition, HomeAgain and APCC.


Job Responsibilities:
Assist in the daily operations of all areas of Client Services including ASPCA and corporate sponsored programs


Provide call center coverage for incoming calls and outbound follow up calls


Assist in the processing of monthly, quarterly, and regulatory reports for corporate clients


Provide quality assurance on corporate client case records


Represent the ASPCA at trade-shows and corporate client events


Maintain case records appropriately in the appropriate system


Interact effectively with corporate clients, veterinary practices, and pet parents over the telephone and through electronic correspondence


Answer client inquiries in all areas of Client Services


Process requests for information and maintain informational mailing inventory


Assist with maintenance of confidential client files


May be required to specialize in areas of AHS, APSS, VLPP, Nutrition, HomeAgain or APCC


Other duties as assigned


Education:
Associate’s degree required, bachelor’s degree preferred


Animal science or veterinary technology studies preferred


Experience:
Veterinary practice or medical experience desired


Customer service or client relations experience required


Knowledge Requirements:
Computer literacy and strong typing skills required


Strong telecommunication skills required


Understanding of medical terms and basic animal anatomy helpful


Skills Requirements:
Fluency in English and Spanish preferred


Must be detailed oriented, organized and responsible


Must be flexible and tactful in all communications


Strong interpersonal skills needed


Must work well with or without direct supervision


Training Requirements:
Participate in training for all CS services


Additional Information:
Must be self-confident, motivated and posses the ability to interact effectively with the public, corporate clients and other ASPCA employees


To apply, please complete our application and upload a cover letter that outlines how your skills and experience meet the qualifications of this position. Applications without cover letters will not be reviewed. Only qualified applicants that meet the required skill and experience requirements listed above will be contacted by ASPCA Human Resources


The ASPCA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.



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