Position Summary:
The Event Receptionist is responsible for providing excellent guest service during Barclays Center events and non-event days. Primary responsibilities will include answering Barclays Center’s main telephone line, directing calls, taking and relaying messages, providing venue and event-related information to callers, greeting persons entering organization, and directing individuals to correct destination. The event receptionist will also be a primary point of contact during events responding to guests’ questions, comments, and complaints over the phone. In addition, this role encompasses administrative duties such as filing, photocopying, directing phone calls, and assisting Human Resources, Finance, and department managers as needed. This role is hourly, part-time position.
Essential Duties and Responsibilities:
- Answering, fielding, and directing phone calls to the appropriate party within the organization
- Dealing with queries or requests from the internal employees, clients, guests and general public.
- Providing general clerical and administrative support to all levels of professionals.
- Scheduling appointments, organizing meetings, maintaining appointment diary either electronically or manually.
- Preparing letters and documents, receiving, and sorting out e-mail and deliveries
- Provide guests with friendly and accurate directions
- Responsible for maintaining a fun, friendly, and safe environment
- Respond to guest complaints, questions, information requests and comments.
- Ability to multitask on a frequent and on-going basis as need.
- Performing a variety of duties, without the loss of efficiency or composure.
- Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees.
- Complete all assigned tasks within the guidelines & deadlines set by the Office Manager.
- Effectively and calmly interact with angry or emotional guests and employees.
- Ability to memorize, recollect, and quickly retrieve relevant information.
- Follow all operating policies and procedures at all times.
- Maintain company confidentiality and proprietary information.
- Maintain cleanliness of general office area and work space.
- Work in conjunction with Office Manager to maintain par stack areas of all office supplies.
- Provide guests with friendly and accurate directions.
- Stock kitchen pantry in the executive and administrative offices
Required Qualifications:
- High school diploma or equivalent.
- One (1) year prior customer service experience, preferably in a sports/entertainment venue environment.
- Reliable, punctual, and regular in attendance with good communication skills.
- Must have reliable transportation to and from Barclay’s Center for scheduled shifts. Parking will not be provided.
- Working knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook).
- Must have the ability to read, write and understand English in a working environment.
- Friendly, outgoing personality.
- Ability to take direction well and work well with others.
- Ability to pass a pre-employment background check, and post-offer drug screening test.
- Must maintain a neat, well-groomed appearance that conveys professionalism at all times.
- No visible tattoos, facial piercings, unnatural hair colors (i.e. blue, pink, etc.)
- Must be available to work at least three days and evening events per week; including all events on Fridays, Saturdays, Sundays and Holidays.
- The ability to demonstrate dependability and reliability by being punctual, working assigned and varying shifts and completing responsibilities in a timely manner are required.
Work Conditions:
- Tasks are performed with moderate supervision.
- Employees may be scheduled to work until 10:00pm or later.
- Employee should use precautions & follow safety guidelines.
- Must have the ability to stand, sit, crouch and bend throughout the course of daily activities.
- Ability to work in various climates based on the environment.
- Must have the ability to stand or sit in one location for a minimum of four hours at a time.
Upon employment, all employees are required to fully comply with Barclays Center rules and regulations for the safe and effective operation of company facilities. Employees who violate these rules and regulations are subject to disciplinary action, up to and including termination of employment.
The Barclays Center and AEG Facilities are committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today’s business climate.
Position Type:
Regular
Employment Type:
Part Time
Travel Required:
None
Shift:
Any
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