Human Services Specialist I job - Mecklenburg County - Charlotte, NC

This position is responsible for performing eligibility services and having basic knowledge in multiple social services programs in order to provide customer service over the phone and/or face-to-face. Responsibilities may include interviewing customers, reviewing initial cases, conducting follow-up activities, completing basic actions to issue benefits, and/or updating information. Incumbents must be technically savvy and well-versed in online computer systems or programs/applications. This position is also responsible for coordinating with other internal and external agencies and insuring that appropriate services are provided. Bachelor’s Degree or Associate’s Degree and two years community service-related experience, or high school diploma or GED and four years of community service-related experience, or an equivalent combination of training and experience. Special Requirements This position is located in the Economic Services Division (ESD) with a workload focus on Customer Connection Call Center or Intake interviewing for eligibility/public assistance programs Bilingual (Spanish and English) proficiency (oral AND written) is required . Customer service experience, including call center and/or direct service is preferred. This position may be located at one of several DSS locations, including Kuralt Centre and Chapin Hall. Experience in determining eligibility for public assistance programs (Medicaid, Food and Nutrition Services, and/or Work First) is a plus. Must be available to work extended hours as needed. The ability to perform calculations for benefit and budget preparation is essential. Must have ability to interact with a diverse population, including effective and accurate communication of information and active listening skills. Must have ability to work ina high volume, fast-paced environment, with excellent customer service skills, including continual interaction with customers. Special Note: This position requires a training period of approximately 8-12 weeks, during which time the employee will be expected to be present for all training. The employee must successfully complete this training, which includes written tests, quizzes, a final examination, and a practicum. Failure to pass tests, quizzes, and/or the final examination and/or demonstrate successful performance in any area may lead to termination. Applicants must submit an updated resume with accurate employment dates and job descriptions/positions held.

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