About QTC – A Lockheed Martin Company – QTC Management is the largest private provider of government-outsourced occupational health and disability examination services in the nation. For more than 30 years, QTC Management has delivered technology-driven independent medical examination solutions for various customers including federal, state and local government agencies; major corporations; third-party administrators; and private insurance companies.
QTC Management is part of Lockheed Martin’s IS&GS Civil Health & Life Sciences program area, which engineers safe and efficient health care solutions. Leveraging its experience in systems integration, the company safeguards crucial health data; supports claims processing and disability examinations for millions of veterans; enables clinical research through cloud computing and data analytics; innovates with mobile solutions; and drives efficiency with intelligent application of information technologies.
Essential Duties and Responsibilities:
CLINICAL JOB DUTIES AND RESPONSIBILITIES:
- Performs routine procedures to obtain claimant’s medical history, record vital signs and complete lab requisitions
- Performs standard diagnostic procedures accurately, efficiently, and with the highest quality including but not limited to: 12-lead electrocardiograms, proficient venipuncture, and preparation of lab specimens for laboratory courier, pulmonary function test (PFT), arterial flow Doppler studies, and other clinical diagnostic studies assigned to meet the needs of the organization
- Performs housekeeping functions such as: changing exam room table paper, upkeep of cleanliness of the entire office (exam rooms, bathrooms, waiting area, front office, lab room, etc.), ensuring all equipment is clean and presentable
- Performs lead duties for optimal back office flow
- Chaperone during an examination
- If fluent in other languages, assist claimants and providers with translation of questionnaire forms or during evaluation, as necessary.
- Leads all back office personnel under the direction of the Office Manager/Area Manager
- Implements new and revised office and clinical procedures under direction
- Other duties as assigned to meet the needs of the organization
ADMINISTRATIVE JOB DUES AND RESPONSIBILITIES:
- The Office Coordinator must be able to execute on day to day workflows as communicated and coached by the Office Manager and/or Area Manager
- Responsible for front office duties such as: answering telephones, scheduling and confirming appointments, preparing schedules, data entry (including referral contracts, post appointment information), and filing
- Data entry and review of computerized worksheets manually completed by claimants
- Reviews and edits reports in proprietary software application to ensure accuracy in context, grammar, spelling, and consistency. This will be accomplished through review of computerized worksheets, doctor’s notes, and verifying information through dialogue with physician
- Review each exam report for accuracy prior to submission to the physician for final review and approval
- Assists in the retrieval of diagnostic tests for scanning into propriety software application
- Interfaces with operational teams and assists in the provision of medical records
- Works with providers and operational teams to ensure reports are submitted timely and accurately
- Assist in the preparation and delivery of reports for all lines of business to meet/exceed the goals set for the timely/quality delivery of medical reports
- Implement and train the clinic personnel on the six-step master flow procedure
- Orders and maintains office and clinical supplies as directed
- Communicates problems and proposes solutions to management
- Works closely with supervisor to support efforts to achieve budgetary objectives
- Assists in staff scheduling to maximize productivity and provide support to leadership in day to day coordination of team member activities
- Other duties as assigned to meet the needs of the organization
Requirements
Competencies:
- High level of detail by the ability to identify mistakes or inconsistencies in medical reports and clinical diagnostic tests
- Excellent verbal and written communication skills
- Knowledge of medical terminology and its applications
- Knowledge of EMR and MS Office Suite software applications
- The ability to organize plan and coordinate multiple tasks with a high sense of urgency and follow-through
- Ability to work both in a team environment as well as independently
- Exceptional Customer Service skills that will enhance the interaction with the providers, operational teams and clients
- Must be able to multi-task in a fast-paced environment
- Ability to demonstrate an understanding of applicable policies and procedures. Ability to maintain conditions that ensure a healthy and safe working environment
- Works well with people; team builder
Education and/or Experience : (includes certificate & licenses)
- High school diploma or GED equivalent, Associate degree in Medical Assisting and/or graduation from an accredited vocational Medical Assistant program, and/or military equivalent
- Medical Assistant Certification/Registration or meet state requirements
- Technology driven medical data entry system experience or related computer data entry
- Minimum of 4-6 years’ medical assistant experience
- Experience in Occupational Medicine clinic, General Medical, Internal Medicine work environment preferred
- Phlebotomy certification preferred
- CPR certification required
- First Aid certification preferred
Physical and Mental Requirements:
The physical and mental requirements and abilities described herein represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific mental requirements and abilities essential to the performance of this position include but are not intended to be all-inclusive: reading comprehension and writing capabilities, adaptability, analyzing, assessing, calculating, decision-making, good judgment, social skills, ability to follow instructions, and self-management.
Specific physical requirements and abilities essential to the performance of this position include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arm. The employee is occasionally required to walk and stop, kneel, crouch, crawl, or lift and/or move up to 20 pounds.
This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
- Please view Equal Employment Opportunity Posters provided by OFCCP
here .
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