The Honest Company is one of the fastest growing companies in the US, founded by a passionate team: Jessica Alba, Brian Lee, Christopher Gavigan, and Sean Kane. We are looking for Client Services Representatives who are excited by the prospect of providing delightful service to all Honest Company clients and growing our new Austin team. We are a talented, passionate, and determined group with a strong sense of camaraderie.
Responsibilities
- Members of our team create an exceptional experience for our clients by providing delightful customer service through casual and unscripted conversations. We’re taking care of clients, not making cold calls.
- They assist in sales by providing detailed information about products and services to increase company revenue.
- They collaborate with other departments as needed and provide important consumer data to ensure hyper-growth!
- They resolve billing and technical issues, provide order status information, and offer assistance in website navigation for clients to increase repeat business.
- Due to our hyper-growth, the ability to work in a fast paced environment is a must.
- You must also be dedicated to taking care of customer needs with a true and genuine sense of service.
Qualifications
- Must have a Bachelor’s degree.
- Possesses strong oral, written, and listening skills, and the ability to assist our members in a courteous manner.
- Must have ability to work a flexible schedule in order to meet the needs of the business during peak seasons and special events.
- Bilingual in Spanish, French, or Mandarin is a definite plus!
- Ability to work full-time from our Austin, Texas office (this is not a remote position)
Benefits
- Plenty of fun and a unique culture is something that comes naturally to us, since we deeply believe in enjoying the place where we work. This includes monthly town halls, special events like Computer Science Education Week, volunteer opportunities, kombucha Thursdays, and so much more. What would you bring to Honest Austin?
- Aside from the distinct culture, we also enjoy low-cost healthcare options, 401(k) matching, fitness reimbursement benefits, PTO, and a kitchen stocked with healthy snacks to fuel you through your day.
- We believe in promoting from within the department and creating a strong foundation for professional growth.
- We offer 11 paid holidays, including Martin Luther King, Jr. Day and President’s Day.
- You can’t beat significant discounts on Honest Company products! What’s your personal favorite?
Who We Are
The Honest Company, a leading healthy lifestyle brand, is committed to creating products that are effective, safe, delightful, accessible, and responsible. In pursuit of its mission to empower people to live a healthy and happy life, The Honest Company’s portfolio of 100+ products address the ever-growing category needs of baby, personal care, home care, vitamins & supplements, and gear. As a mission-driven company and trusted resource, Honest provides education, support, and inspiration to its community of members. It was launched in 2012 and now has a presence across the U.S. and Canada at HONEST.com and in over 3,500 retail locations. Through its social goodness platform, Honest invests in building healthy, safe families. The Honest Company is privately held and headquartered in Santa Monica, California.
Website: www.honest.com
Twitter: twitter.com/Honest
Facebook: facebook.com/TheHonestCompany
Pinterest: pinterest.com/HonestCompany
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