Using and managing information stored in knowledge banks and other databases, the position provides general assistance to customers and students with wide-ranging needs. The position specializes in information and records management, application processing, and document collection and storage.
Days and Hours of position are:
– Tuesday, 8 a.m. – 5:30 p.m.
– Wednesday, 8 a.m. – 5 p.m.
– Thursday, 8 a.m. – 5 p.m.
– Friday, 8 a.m. – 5 p.m.
– Saturday, 9 a.m. – 2:30 p.m.
Minimum Qualifications:
– Customer service skills sufficient to provide effective general and specialized office support on the phone, in person, and online (this requires common courtesy, tact, interest in positive problem solving, empathy, and the ability to organize ideas logically).
– Knowledge of complex databases and query programming languages, and technical skills sufficient to use non-standard or advance software features as research tools and generate a variety of reports.
– Data entry ability sufficient to check input and output data for completeness, accuracy, and discrepancies.
– Ability to use word processing, spreadsheet, and other software applications to prepare reports ad letters.
– Knowledge of English sufficient to fluently speak, read, understand, and respond to a variety of written and spoken communications, such as customers? questions, detailed instructions and procedures, and complex processes.
PHYSICAL FACTORS:
Constant: Repetitive arm motion. Simple grasp. Sitting. Far, near and mid-range vision. Field of vision. Visual accommodation. Hearing. and talking
Frequent: N/A
Occasional: Stooping and twisting/pivoting
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Preferred Qualifications:
– Related degree or equivalent of two or more years of student service experience
– Experience with the specialized records management software used by Minnesota State Colleges and Universities
– Ability to use job aids
– Records management experience in CRM or other database context
Selection Process:
The selection process is a resume-based, skill-matching process. Resumes of all applicants to this posting will be evaluated against the Minimum Qualifications stated above. If your skills match the required skills for this position, the department may contact you.
If you have already submitted a resume to this database within the last 12 months that clearly identifies your knowledge, skills, abilities, and experience, you do not need to submit another.
How to Apply:
Most State selection processes utilize a resume-based screening process. You will be contacted by agency staff if your background best matches the selection criteria on this job posting. To apply for this position, click the APPLY box found at the bottom of this job announcement. For additional information about the State?s selection process, go to .
NOTICE: Applications will only be accepted until the closing date indicated on this job announcement. Job applications received after 11:59 pm on the last date of this announcement period cannot be considered.
NOTICE: In accordance with the Minnesota State Colleges and Universities (MnSCU) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to MnSCU?s vehicle use criteria and consent to a Motor Vehicle Records check.
NOTICE: Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Contact for More Information:
Cheryl Berglund, cberglund@bemidjistate.edu.
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