Child Support Agent job - Guilford County Government - Greensboro, NC

An employee in this class is responsible for investigating and locating the parents of minor dependent children to determine if the parent is capable of contributing to the support of the child. The employee must be familiar with investigative procedures and techniques used in a child support office. Work requires considerable firmness and tact in dealing with the parents of minors. A high degree of resourcefulness and the ability to interpret and apply a variety of procedures and regulations is required. Work is performed under general supervision and is evaluated through reports, conferences and public reaction.

Examples of Duties:

Duties and Responsibilities

Essential Duties

• Investigates and locates absent parents of children through

contacts with former employers, the court system, law

enforcement agencies, tax records and the general public.

• Maintains caseloads in the ACTS system.

• Responds to participant questions and concerns.

• Manages reports.

• Interviews and negotiates with program participants.

• Prepares and presents cases in court.

• Establishes legal support obligations by filing a voluntary

agreement with the Clerk of Superior Court based on the

eligibility of the parent; monitors and initiates procedures for

enforcing child support payments.

• Contacts and confers with the parent, magistrates, attorneys

and other law enforcement agencies to ensure proper paternity

for child.

• Maintains support payment records through use of ledgers and

monthly records.

• Performs other duties related as assigned.

Recruitment Standards

Knowledge, Skills, and Abilities

• Considerable knowledge of investigative procedures and

techniques.

• Ability to analyze, evaluate and recommend appropriate child

support action.

• Ability to communicate effectively with parents of minor

dependent children, law enforcement agencies and judiciary

personnel to obtain pertinent information.

• Ability to maintain effective working relationships with other

employees and the general public.

• Ability to present information orally or in report form.

Typical Qualifications:

Minimum Qualifications


Four-year degree, preferably in related field; OR, an Associate Degree, preferably in related field, and two years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge skills, and abilities needed to perform the work; OR high school graduate and four years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work.

Preferred Qualifications:

At least two years case management experience in a high volume, fast paced environment.

Supplemental Information:

Physical Demands and Work Conditions

Must be able to physically perform the basic life operational functions of walking, lifting, fingering, grasping, talking, hearing and repetitive motion. Must be able to perform light work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Must possess the visual acuity to prepare and analyze data and figures, accounting, operate a computer terminal, and do extensive reading.

Special Note

This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal defensible personnel decisions.

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