This position will be posted from July 20, 2015 to July 31, 2015 by 4:00pm.
Position Purpose
Under the direction of the Corporal, Sergeant, or the Lieutenant of Police, or the administrative superior in charge of the shift, the Dispatcher is responsible for sending, receiving, recording and disseminating information using a variety of police communications equipment (e.g. police radio, intercom, telephone, computer and cameras, among other equipment), and coordinating the overall Public Safety advisory and response system. The Dispatcher is responsible for making decisions based on established Public Safety Division policies and procedures.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the duties, responsibilities, knowledge, skill, and/or ability required. The Authority will adhere to all applicable laws and regulations in assessing an employee’s ability to carry out or otherwise meet the job requirements set forth herein in a satisfactory manner.
Essential Duties and Responsibilities
Utilizes computer-oriented equipment, including Computer Aided Dispatch systems (CAD), to receive record, monitor, summarize and/or transmit the data relating to an emergency.
Receives, relays, and/or transmits routine and emergency calls to police, fire, and other public safety agencies and units. Monitors police and 911 calls as required.
Maintains a log of radio transmissions, telephone calls, and other pertinent information and facts and inputs the information into a computer.
Makes entries, inquiries, cancellations, modifications of the various data bases of the NCIC/SCIC. Sends and receives messages via NJLETS/NLETS. Receives and answers inquiries of the NCIC, SCIC, NJLETS, NLETS, and CJIS system for other agencies.
Maintains incident reports of complaints, and prepares and types a variety of reports.
Operates NCIC computer terminal to retrieve license registration information and criminal records.
Receives and transmits messages via the NCIC, SCIC, NJLETS, NLETS systems per established guidelines.
Acts as receptionist to in-person callers and assists them in contacting the appropriate Authority personnel in a timely manner.
Search digital media archives and locate media of evidential value for incidents. Prepare and log such evidence in accordance with evidence control policies
Trains assigned relief operators on the Dispatcher’s duties.
Deals with varied emergency situations and must expeditiously give assistance to callers frequently in a state of panic. The position holder is the one who makes the primary decision about whom to contact.
The position requires the individual to work a variety of shifts on a rotating basis, holidays and overtime as necessary
This position is required to successfully complete state and federal mandated programs and refresher courses and also required to participate in reoccurring in-service training programs as ordered by the Police Chief.
Assists in maintaining a safe and secure work environment by participating in required training, recognizing and reporting hazards and suspicious activity, and using all required personal protective equipment.
Performs other related duties as required and assigned.
This is a safety sensitive position and is subject to all provisions of the DRPA/PATCO’S Substance Abuse Testing and Control Policy including random drug testing and periodic physical testing requirements.
Skills/knowledge/Abilities
The individual must pursue training and development opportunities in order to continuously build knowledge and skills. Must be willing to share expertise with others.
Individual must be able to manage difficult customer situations and respond promptly to customer needs. The maintenance of confidentiality is essential.
The individual must be able to read, understand written and verbal instructions, speak and write clearly in order to communicate effectively.
The individual must display openness to others views, must be able to balance team and individual responsibilities. Must contribute to building a positive team spirit by supporting everyone’s efforts to succeed.
The individual must show respect and sensitivity for cultural differences and work toward promoting a harassment free environment and diverse workforce. The individual must treat everyone with respect, work with integrity and uphold and support organizational values and goals.
The individual must follow all organizational policies and procedures.
The individual must be able to prioritize and plan work activities using time efficiently. He or she must react well under pressure and accept responsibilities for his/her own actions. The individual must respond to management direction.
The individual must demonstrate accuracy and thoroughness, apply feedback to improve performance and monitor his or her own work to ensure quality. Individual should always be willing to generate suggestions to improve individual and departmental performance.
The individual must be punctual at all times and ensure that work responsibilities are covered in his or her absence. Must complete tasks correctly and on time.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Education and/or Experience
Required:
- High school diploma or general education degree (GED).
- Must be able to carry out orders with precision and speed.
- Must have the ability to make decisions quickly and accurately.
- Must have the ability to speak clearly and concisely.
- Must have the ability to deal with the public in a courteous and tactful manner.
- The employee will be required to work overtime for operational needs when necessary.
- Proficiency in relevant personal computer applications such as word processing and spreadsheet applications.
Preferred:
- 2 years police or emergency response dispatch.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is required to sit (85%). The employee is required to stand and walk (10%) and lift, climb, bend (5%). The employee must occasionally lift, hold, and carry objects up to 25 + pounds. Have normal day and night time vision, corrected or uncorrected. Have normal hearing, corrected or uncorrected. Must be able to perform all position functions. Must be able to physically operate all job related equipment to position functions. The employee must maintain a neat and clean appearance.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee must be organized, work well under pressure, and be able to prioritize assignments appropriately.
The employee must communicate well with the public, and remain poised under pressure.
The employee must understand the importance of discretion and adhering to deadlines.
Re
quired
Skills
Required
Experience
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