Basic Purpose:
The primary purpose of this position is to complete insurance applications via telephone through outbound calls for multiple client companies. This position is responsible for maintaining minimum performance standards, including production and quality standards.
Duties and Responsibilities:
- 60% Contact insurance applicants via telephone by placing outbound calls. Leaves messages for return calls or completes interviews with insurance applicants. These interviews will include gathering medical, financial, occupational, and avocation histories.
- 30% Use the C4 Call Management System and Avaya Phone System by making telephone calls, logging call attempts, documenting information within orders as necessary and recording call results. Reviews and edits information collected during the interview for quality assurance purposes.
- 10% Learns the specific requirements stipulated by each client company. -N/A Respond to the needs and requests of clients and ExamOne management and staff in a professional and expedient manner.
- Observe all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training. -N/A Other duties as assigned. Supervision Exercised: -This position has no supervisory responsibilities.
Qualifications:
- Education Preferred: High School Diploma or Equivalent required.
- Work Experience: No previous call center experience is necessary (Background in medical terminology or life insurance industry preferred)
Minimum Skills Required:
- Type 30 wpm
- Average communication skills
- Accurate, detail oriented
- Proficient teamwork skills
- Good work attendance record
- Good Organizational skills
Job Type: Full-time
Local candidates only:
Required experience:
Required education:
- High school or equivalent
Local candidates only:
Required experience:
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Please review all application instructions before applying to Quest Diagnostics.
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