This is a full time position at the Long Rapids Family Clinic.
Responsibilities/Essential Functions
1. Patient Check in:
– Greet patient in a pleasant and professional manner
– Verify patient information by asking the patient to validate current demographics and insurance information
– Enter all information for new patients and scan a copy of the identification and insurance cards
– Verify insurance eligibility
– Have patients sign appropriate forms and distribute privacy and office policies
– Collect any co-pay or deductible and outstanding balances due and provide receipts
2. Patient Check out:
– Provide patient with patient plan and appropriate patient education material when indicated by provider
– Schedule return appointments as requested by the provider
– Schedule or verify miscellaneous testing, e.g. radiology, lab as requested by provider
– Make appropriate specialist referrals as requested by the provider
3. Clerical business responsibilities:
– Follow up on patient no-shows with a telephone call by end of day
– Document missed appointments, cancellations, etc. in NextGen
– Assist patients with completion of disability forms and record requests
– Inventory and stock patient education material approved by provider
– Reminder phone calls to all patients for next day appointment
– Count and balance cash with patient charge tickets daily
– Answer telephone within three rings, handle request appropriately and document in NextGen
– Maintain patient recall list
– Twice daily, review ICS images and file appropriately
– Address NextGen task list as appropriate throughout the day
– Generate appropriate NextGen reports for ERX, diagnostics, etc.
– Assure patient reception area is neat and orderly with current reading material available
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